Is fintech chatbot adoption a far-off aspiration? Establishing adoption model using ISM-Micmac approach
Bibliographic Data
| ID | 21377553 |
|---|---|
| Authors | Sonal Ahuja (0000-0003-2214-2600, O. P. Jindal Global University, corresponding author), Vaibhav Sharma (0000-0003-0900-5847, O. P. Jindal Global University), Simarjeet Singh (0000-0003-3497-2177, Great Lakes Institute of Management) |
| Year | 2025 |
| Volume | 59 |
| Issue | S1 |
| Pages | 413-437 |
| Publication date | 2025-02-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Quality & Quantity (JOURNAL) |
| Journal identifiers | ISSN: 0033-5177 • E-ISSN: 1573-7845 |
| Publisher | Springer Science and Business Media LLC (PUBLISHER) |
| DOI | 10.1007/s11135-024-01984-w |
| OpenAlex | W4403283460 |
| Language | EN |
| References cited | 85 |
Business · Chatbot · Knowledge management · Process management · World Wide Web · AI in Service Interactions · Computer Science · FinTech, Crowdfunding, Digital Finance · Technology Adoption and User Behaviour
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| Highly cited | No |
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