Aligning strategic position, behavior, and structure for smart service businesses in manufacturing
Bibliographic Data
| ID | 21401692 |
|---|---|
| Authors | Christian Koldewey (0000-0001-7992-6399, Paderborn University, corresponding author), Anja Hemminger (Paderborn University), Jannik Reinhold (Paderborn University), Jürgen Gausemeier, Roman Dumitrescu (0009-0009-6877-740X, Paderborn University), Nadia Chohan (Paderborn University), Maximilian Frank (0000-0002-8140-3519, Paderborn University) |
| Year | 2022 |
| Volume | 175 |
| Pages | 121329 |
| Publication date | 2022-02-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Technological Forecasting and Social Change (JOURNAL) |
| Journal identifiers | ISSN: 0040-1625 • E-ISSN: 1873-5509 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.techfore.2021.121329 |
| OpenAlex | W3212620875 |
| Language | EN |
| Citations received | 1 |
| References cited | 46 |
The manufacturing industry is currently experiencing profound changes driven by digitalization and servitization. Consequently, so-called smart services, which are digital services that generate value from product data, are gaining considerable attention. However, many companies are struggling with their strategic management, particularly in terms of strategic position, behavior, and structure. In the literature, a discussion on such an integrative view is missing. In this paper, we introduce a process model that allows choosing adequate strategic competences and a suitable structure for a smart service business. Accordingly, this model enables manufacturing companies to align their strategic position (i.e., products and markets), competences, and structure. We put forward the case for an integrative view on strategy for smart services in theory and deliver an approach for managers in their day-to-day businesses
Business · Business model · Industrial organization · Knowledge management · Manufacturing engineering · Position (finance) · Process (computing) · Process management · Product (mathematics) · Product-service system · Service (business) · Smart Manufacturing · Strategic management · Strategic planning · Computer Science · Engineering · Information Systems Theories and Implementation · Marketing · Product Development and Customization · Service and Product Innovation
Strategy and Structure
Digital Business Strategy
Servitization of business
Digital product innovation within four classes of innovation networks
Ambidexterity as a dynamic capability
Ambidextrous Organizations
From Strategy to Business Models and onto Tactics
Servitization and Industry 4.0 convergence in the digital transformation of product firms
An algorithm for drawing general undirected graphs
Digitalization
Exploration and Exploitation in Organizational Learning
Design Science Research
| Citations per year | 1 |
|---|---|
| Citation span | 2026 - 2026 (1) |
| Highly cited | No |