Disappointed with Siri
Expectation–experience gaps in human–AI interaction
Bibliographic Data
| ID | 21403523 |
|---|---|
| Authors | You Jin Song (0000-0002-2060-3429), You Song (0000-0001-8523-3513, Konkuk University), Joohye Park (0009-0002-5683-9676, Worldwide Intellectual Property Service (South Korea)), Sun Kyong Lee (0000-0002-8645-8922, Korea University, corresponding author) |
| Year | 2026 |
| Volume | 225 |
| Pages | 124540 |
| Publication date | 2026-04-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Technological Forecasting and Social Change (JOURNAL) |
| Journal identifiers | ISSN: 0040-1625 • E-ISSN: 1873-5509 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.techfore.2026.124540 |
| OpenAlex | W7125898944 |
| Language | EN |
| References cited | 46 |
Grounded theory · Narrative · Perception · Representation (politics) · Stress (linguistics) · Task (project management) · Theme (computing) · Usability · AI in Service Interactions · Ethics and Social Impacts of AI · Social Robot Interaction and HRI
User acceptance of information technology
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The media inequality
The Effect of the Agency and Anthropomorphism on Users' Sense of Telepresence, Copresence, and Social Presence in Virtual Environments
Can computer personalities be human personalities?
Influence and Involvement in Children's Discourse
Similarities and differences between human–human and human–automation trust
Evaluations of an artificial intelligence instructor's voice
User Acceptance of Information Technology
Something's Fishy About It
Social interactions and relationships with an intelligent virtual agent
I-It, I-Thou, I-Robot
Investigating managers' understanding of chatbots in the Korean financial industry
Experiencing power over AI
“OK, Google, why do I use you?” Motivations, post-consumption evaluations, and perceptions of voice AI assistants
Human or machine? The perception of artificial intelligence in journalism, its socio-economic conditions, and technological developments toward the digital future
How do care service managers and workers perceive care robot adoption in elderly care facilities
Minding the gap(s)
Models of core/periphery structures
The common sense of dependence on smartphone
How do people react to AI failure? Automation bias, algorithmic aversion, and perceived controllability
Gender differences in topical coherence
What do we expect from robots? Social representations, attitudes and evaluations of robots in daily life
Does a cute artificial intelligence assistant soften the blow? The impact of cuteness on customer tolerance of assistant service failure
The mind in the machine
Do Open-Ended Questions Measure "Salient" Issues
Risk
Exploring the Potential of the Theory of Social Representations in Community-Based Health Research-and Vice Versa
How Many Interviews Are Enough
| Highly cited | No |
|---|