User Experience in Health & Medicine
Building Methods for Patient Experience Design in Multidisciplinary Collaborations
Bibliographic Data
| ID | 21411077 |
|---|---|
| Authors | Molly M Kessler (0000-0003-4983-9635, University of Minnesota, corresponding author), Lee-Ann Kastman Breuch (0000-0003-2479-0943, University of Minnesota), Danielle M Stambler (0000-0002-0353-5866, University of Minnesota), Kari Campeau (0000-0001-6338-9517, University of Colorado Denver), Kari L Campeau (University of Colorado Denver), Olivia J Riggins (University of Minnesota), Olivia Riggins (0000-0002-4664-339X, University of Minnesota), Erin Feedema (University of Minnesota), Sarah I Doornink (University of Minnesota), Stephanie Misono (0000-0001-9000-6323, University of Minnesota) |
| Year | 2021 |
| Volume | 51 |
| Issue | 4 |
| Pages | 380-406 |
| Publication date | 2021-10-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Technical Writing and Communication (JOURNAL) |
| Journal identifiers | ISSN: 0047-2816 • E-ISSN: 1541-3780 |
| Publisher | SAGE Publications (PUBLISHER • US) |
| DOI | 10.1177/00472816211044498 |
| PMID | 35873946 |
| OpenAlex | W3210067073 |
| Language | EN |
| Citations received | 5 |
| References cited | 32 |
Health and medical contexts have emerged as an important area of inquiry for researchers at the intersection of user experience and technical communication. In addressing this intersection, this article advocates and extends patient experience design or PXD ( Melonçon, 2017 ) as an important framework for user experience research within health and medicine. Specifically, this article presents several PXD insights from a task-based usability study that examined an online intervention program for people with voice problems. We respond to Melonçon's call ( 2017 ) to build PXD as a framework for user experience and technical communication research by describing ways traditional usability methods can provide PXD insights and asking the following question: What insights can emerge from combining traditional usability methods and PXD research? In addressing this question, we outline two primary methodological and practical considerations we found central to conducting PXD research: (1) engaging patients as participants, and (2) leveraging multidisciplinary collaboration
Human–computer interaction · Intersection (aeronautics) · Knowledge management · Multidisciplinary approach · Qualitative research · Sociology · Usability · User experience design · Computer Science · Digital Communication and Language · Engineering · Innovative Human-Technology Interaction · Persona Design and Applications
| Citations per year | 1.25 |
|---|---|
| Citation span | 2022 - 2026 (5) |
| Highly cited | No |