Public Service Motivation and Employee Change-Supportive Intention

Implementing change is considered as a difficult task for public organizations. Some individual dispositional factors have been suggested to influence recipient responses to change in public organizations. Past research has shown a link between public service motivation (PSM) and employee positive responses to organizational change. However, the psychological processes underlining this relationship are not specified. Building on the PSM theory and the theory of planned behavior (TPB), this study examines the role of psychological variables (attitude, subjective norm, and perceived behavioral control) in mediating the relationship between PSM and change-supportive intention. A sample of 143 employees is collected from a public university in the Kurdistan Region of Iraq that was going through a change initiative. The results revealed that PSM predicts change-supportive intention, and the relationship between PSM and change-supportive intention is mediated by change-related attitude and subjective norm. The implications of the findings for theory and practice are discussed

Control (management) · Intrinsic motivation · Management · Norm (philosophy) · Organizational change · Organizational commitment · Planned change · Political science · Public relations · Public sector · Public Service Motivation · Theory of planned behavior · Job Satisfaction and Organizational Behavior · Nonprofit Sector and Volunteering · Psychology · Public Policy and Administration Research · Social Psychology

• Cognitive biases in the digital age – How resolving the status quo bias enables public-sector employees to overcome restraint

  Open Access•Frederike Marie Oschinsky, Aida Stelter et al.•Government Information Quarterly•2021

  Incluir item

• Examining the Double-Edged Nature of PSM on Burnout

  Open Access•Ying Zhang, Bangcheng Liu•Public Personnel Management•2024

  Incluir item

• Creating a workforce of fatigued cynics? A randomized controlled trial of implementing an algorithmic decision-making support tool

  Open Access•Matthias Döring, Kim Sass Mikkelsen et al.•Government Information Quarterly•2024

  Incluir item

• Public Employees' whistleblowing intention

  Open Access•Yahong Zhang, Wan‐ju Hung et al.•Public Administration•2024

  Incluir item

• How Cadre Training Fuels Grassroots Cadres’ Initiative to Take Charge

  Xinyu Tan, Long Piao•Asian Survey•2024

  Incluir item

• Enhancing Public Service Delivery Through Knowledge Sharing Behavior

  Open Access•Mai Ngọc Khương, Quang-Thang Le et al.•SAGE Open•2025

  Incluir item

• Predictors of change outcomes in mandated change

  Sanja Korac, Birgit Moser-Plautz et al.•Public Management Review•2025

  Incluir item

• The Relationship Between Islamic Work Ethic and Public Service Motivation

  Open Access•Hemin Ali Hassan, Ahmad Bayiz Ahmad•Administration & Society•2021

  Incluir item

• Employees’ Change Support in the Public Sector—A Multi‐Time Field Study Examining the Formation of Intentions and Behaviors

  Open Access•Ahmad Bayiz Ahmad, Tammo Straatmann et al.•Public Administration Review•2020

  Incluir item

• Politics matter

  Open Access•Shenghao Guo, Yi Yang•Public Policy and Administration•2024

  Incluir item

• Predicting and Changing Behavior

  Martin Fishbein, Icek Ajzen•Predicting and Changing Behavior•2011

  Incluir item

• Public Management Reform

  Christopher Pollitt, Geert Bouckaert•Public management reform•2004

  Incluir item

• Lisrel Approaches to Interaction Effects in Multiple Regression

  James Jaccard, Chun Wan et al.•LISREL Approaches to Interaction…•1996

  Incluir item

• Motivation in Public Management

  James L Perry, Annie Hondeghem•Motivation in public management•2008

  Incluir item

• General Beliefs and the Theory of Planned Behavior

  Open Access•Judith de Groot, Linda Steg•Journal of Applied Social…•2007

  Incluir item

• Person-Environment Fit and Public Service Motivation

  Bram Steijn•International Public Management…•2008

  Incluir item

• Extending the Theory of Planned Behavior

  Open Access•Mycah Conner, Mark Conner et al.•Journal of Applied Social…•1998

  Incluir item

• Antecedents and Correlates of Public Service Motivation

  Sanjay K Pandey, Edmund C Stazyk•Motivation in public management•2008

  Incluir item

• Working for America

  Open Access•Katherine C Naff, John Crum•Review of Public Personnel…•1999

  Incluir item

• Organizational Change

  Open Access•Achilles A Armenakis, Arthur G Bedeian•Journal of Management•1999

  Incluir item

• Change Recipients’ Reactions to Organizational Change

  Open Access•Shaul Oreg, Maria Vakola et al.•The Journal of Applied Behavioral…•2011

  Incluir item

• We Know the Yin—But Where Is the Yang? Toward a Balanced Approach on Common Source Bias in Public Administration Scholarship

  Open Access•Bert George, Sanjay K Pandey•Review of Public Personnel…•2017

  Incluir item

• The effects of transformational and change leadership on employees' commitment to a change

  David M Herold, Donald B Fedor et al.•Journal of Applied Psychology•2008

  Incluir item

• Prospective prediction of health-related behaviours with the Theory of Planned Behaviour

  Rosemary Robin Charlotte McEachan, Mycah Conner et al.•Health Psychology Review•2011

  Incluir item

• Socialization Tactics and Person‐organization Fit

  Open Access•Daniel M Cable, Charles K Parsons•Personnel Psychology•2001

  Incluir item

• Efficacy of the Theory of Planned Behaviour

  Open Access•Christopher J Armitage, Mycah Conner et al.•British Journal of Social…•2001

  Incluir item

• The theory of planned behavior

  Open Access•Icek Ajzen•Organizational Behavior and Human…•1991

  Incluir item

• Affective, Continuance, and Normative Commitment to the Organization

  Open Access•John P Meyer, David J Stanley et al.•Journal of Vocational Behavior•2002

  Incluir item

• The Management of Change in Public Organizations

  Open Access•Ben Kuiper, BEN S KUIPERS et al.•Public Administration•2014

  Incluir item

• Motivational bases of commitment to organizational change in the Chinese public sector

  Open Access•Bangcheng Liu, Zonghe Zhang•Social Behavior and Personality…•2019

  Incluir item

• Does Public Service Motivation Really Make a Difference on the Job Satisfaction and Turnover Intentions of Public Employees

  Open Access•Leonard Bright•The American Review of Public…•2008

  Incluir item

• Public Service Motivation

  Open Access•Adrian Ritz, Gene A Brewer et al.•Public Administration Review•2016

  Incluir item

• Monte Carlo Evaluations of Goodness of Fit Indices for Structural Equation Models

  Open Access•David W Gerbing, James C Anderson•Sociological Methods & Research•1992

  Incluir item

• Motivated to Adapt? The Role of Public Service Motivation as Employees Face Organizational Change

  Open Access•Bradley E Wright, Robert K Christensen et al.•Public Administration Review•2013

  Incluir item

• Experimental Evidence on the Relationship between Public Service Motivation and Job Performance

  Open Access•Nicky Belle, Nicola Belle•Public Administration Review•2012

  Incluir item

• Public service motivation and continuous organizational change

  Open Access•Fabian Homberg, Rick Vogel et al.•Public Administration•2017

  Incluir item

• The mediating effect of job satisfaction and organizational commitment on self-reported performance

  Open Access•Wouter Vandenabeele•International Review of…•2009

  Incluir item

• Creating Readiness for Organizational Change

  Open Access•Achilles A Armenakis, Stanley G Harris et al.•Human Relations•1993

  Incluir item

• Job uncertainty and personal control during downsizing

  Open Access•Neil Paulsen, Victor J Callan et al.•Human Relations•2005

  Incluir item

• Prediction of goal-directed behavior

  Open Access•Icek Ajzen, Thomas J Madden•Journal of Experimental Social…•1986

  Incluir item

• Investigating the Structure and Meaning of Public Service Motivation across Populations

  Sangmook Kim, Wouter Vandenabeele et al.•Journal of Public Administration…•2013

  Incluir item

• Comparative fit indexes in structural models

  Peter M Bentler•Psychological Bulletin•1990

  Incluir item

• Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models

  Michael E Sobel•Sociological Methodology•1982

  Incluir item

• Does Deployment to War Affect Public Service Motivation? A Panel Study of Soldiers Before and After Their Service in Afghanistan

  Open Access•Morten Brænder, Lotte Bøgh Andersen•Public Administration Review•2013

  Incluir item

• The Motivational Bases of Public Service

  James L Perry, Lois Recascino Wise•Public Administration Review•1990

  Incluir item

• How Leadership and Public Service Motivation Enhance Innovative Behavior

  Open Access•Qing Miao, Alexander Newman et al.•Public Administration Review•2017

  Incluir item

• Managing Successful Organizational Change in the Public Sector

  Open Access•Sergio Fernandez, Hal G Rainey•Public Administration Review•2006

  Incluir item

• Galloping Elephants

  Hal G Rainey, P Steinbauer et al.•Journal of Public Administration…•1999

  Incluir item

• Public Service Motivation and Employee Outcomes in the Egyptian Public Sector

  Julian Gould‐william, J S Gould-Williams et al.•Journal of Public Administration…•2015

  Incluir item

• Public-Service Motivation

  Philip E Crewson•Journal of Public Administration…•1997

  Incluir item

• Public Service Motivation and Employment Sector

  Anne Mette Kjeldsen, C B Jacobsen et al.•Journal of Public Administration…•2013

  Incluir item

• Individual-Level Factors and Organizational Performance in Government Organizations

  Kim, Sangmook Kim•Journal of Public Administration…•2004

  Incluir item

• Whistle Blowers in the Federal Civil Service

  Gene A Brewer, Sally Coleman Selden et al.•Journal of Public Administration…•1998

  Incluir item

• Comparing Public and Private Management

  Kenneth J Meier, Laurence J O’toole et al.•Journal of Public Administration…•2011

  Incluir item

• Towards Developing an Organisational Commitment - Public Service Motivation Model for the Maltese Public Service Employees

  Open Access•Emanuel Camilleri•Public Policy and Administration•2006

  Incluir item

• Public Service Motivation

  Open Access•Francesco Paolo Cerase, Domenica Farinella•Public Policy and Administration•2009

  Incluir item

• The Effects of Psychological Contract Fulfilment and Public Service Motivation on Organizational Commitment in the French Civil Service

  Open Access•Sébastien Castaing•Public Policy and Administration•2006

  Incluir item