Communication Among Primary Care Teams in the Care of Children/Adolescents With Chronic Diseases

Bibliographic Data

ID21433634
AuthorsBruna Gabrielle de Araújo Silva (0000-0003-2615-1571, Universidade Federal de Pernambuco), Vanessa Medeiros Da Nóbrega (0000-0002-2596-8259, Prefeitura Municipal de João Pessoa, Brasil), Renata Cardoso Oliveira (0000-0002-9410-9650, Universidade Estadual da Paraíba), Elisabeth Luisa Rodrigues Ramalho (0000-0003-2469-4767, Universidade Federal de Pernambuco), Neusa Collet (0000-0002-4795-0279, Universidade Federal da Paraíba), Elenice Maria Cecchetti Vaz (0000-0001-6149-1892, Universidade Federal da Paraíba)
Year2025
Volume34
Publication date2025-01-01
Open AccessYes
TypeARTICLE
VenueTexto & Contexto - Enfermagem (JOURNAL)
Journal identifiersISSN: 0104-0707 • E-ISSN: 1980-265X
PublisherFapUNIFESP (SciELO) (PUBLISHER)
DOI10.1590/1980-265x-tce-2024-0112en
OpenAlexW4410307402
SciELOS0104-07072025000100305
LanguageEN
References cited13

Objective: to analyze communication between primary care teams in the care of children/adolescents with chronic diseases, based on the referral and counter-referral system. Method: qualitative research, conducted between September and December 2021, in Family Health Units in a northeastern city of Brazil. Thirteen professionals took part, seven from the family health team and six from the multiprofessional primary care team. The in-depth interviews were conducted remotely and the data was interpreted using inductive thematic analysis. Results: failure to implement the referral and counter-referral system leads to gaps in communication between teams, as most professionals did not complete the formal instrument. When they showed affinity with another professional, they chose informal communication: phone calls, conversations in the corridors, and the use of messaging apps. Finally, they emphasized the importance of training professionals and the role of management in stimulating teamwork in order to complete the medical documentation, as well as the therapeutic plan. Conclusion: The lack of effective communication between primary care teams compromises the care of children/adolescents with chronic illnesses. When the importance of care is not recognized, gaps and problems are created that can harm and compromise the patient

Family medicine · Primary care · Adolescent and Pediatric Healthcare · Childhood Cancer Survivors' Quality of Life · Interprofessional Education and Collaboration · Medicine · Psychology

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