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Lockdown locomotion

The fast-forwarding effects of technology use on digital well-being due to Covid-19 restrictions

Bibliographic Data

ID21452014
AuthorsAgnieszka Kitkowska (0000-0001-7384-4552, Service Research Center (CTF), Karlstad University, Karlstad, Sweden, corresponding author), Ala Sarah Alaqra (0000-0002-6509-3792, Karlstad University), Erik Wästlund (0000-0001-8102-8168, Service Research Center (CTF), Karlstad University, Karlstad, Sweden)
Year2024
Volume43
Issue6
Pages1178-1205
Publication date2024-04-25
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueBehaviour and Information Technology (JOURNAL)
Journal identifiersISSN: 0144-929X • E-ISSN: 1362-3001
PublisherInforma UK Limited (PUBLISHER • GB)
DOI10.1080/0144929x.2023.2203268
OpenAlexW4366251559
LanguageEN
Citations received2
References cited43

Increasing dependency on digital technologies introduces queries related to well-being–when and how digital technology poses a threat, or when it is the most appreciated by users? People have some expectations before using technology, which sometimes may be met, but there might be a mismatch at other times. Nevertheless, the digitalization of services advances and companies modify existing or produce new technologies that do not satisfy users' demands, putting their well-being at risk. Through an empirical inquiry, the present research explores experiences with technologies to shed more light on the main factors that enrich or diminish technology value and influence well-being. Exploiting the circumstances created by the COVID-19 pandemic that fast-forwarded technology use and development, an online inquiry was conducted to assess positive and negative experiences of technologies, focusing on the contexts of work, learning, entertainment, information-seeking, and health. The findings from 578 participants indicate that depending on the role of technologybeing a substitute for certain activities or an opportunity to perform them differently–consequences on well-being can more or less follow expectations. The results are discussed in the context of past research and practical implications for, e.g. technology design or managerial changes that could help overcome users' current challenges

Business · Context (archaeology) · Coronavirus disease 2019 (COVID-19) · Dependency (UML) · Emerging technologies · Empirical research · Entertainment · Internet privacy · Knowledge management · Pandemic · Political science · Value (mathematics) · Work (physics) · Computer Science · COVID-19 and Mental Health · Death Anxiety and Social Exclusion · Engineering · Impact of Technology on Adolescents · Marketing

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Unique citing works2
Citations per year2
Citation span2025 - 2026 (2)
Citation velocitycurrent
Highly citedNo
Citation typesNeutral: 2
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