Digital accumulation behaviours and information management in the workplace

Exploring the tensions between digital data hoarding, organisational culture and policy

Bibliographic Data

ID21452200
AuthorsKerry McKellar (Psychology & Communication Technologies, Department of Psychology, Newcastle upon Tyne, United Kingdom, corresponding author), Elizabeth Sillence (0000-0003-1085-7115, Psychology & Communication Technologies, Department of Psychology, Newcastle upon Tyne, United Kingdom), Nick Neave (0000-0002-5380-4614, Northumbria University), Pam Briggs (0000-0001-5028-4601, Psychology & Communication Technologies, Department of Psychology, Newcastle upon Tyne, United Kingdom)
Year2024
Volume43
Issue6
Pages1206-1218
Publication date2024-04-25
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueBehaviour and Information Technology (JOURNAL)
Journal identifiersISSN: 0144-929X • E-ISSN: 1362-3001
PublisherInforma UK Limited (PUBLISHER • GB)
DOI10.1080/0144929x.2023.2205970
OpenAlexW4372291518
LanguageEN
Citations received9
References cited33

Individuals within organisations necessarily hold data including personal identifiable data, for individuals with a tendency to accumulate digital data and a reluctance to delete it, there is greater potential for data to be stored. Therefore, understanding why people engage in digital hoarding and how they respond to the mitigations put in place is important. Eleven people working in a large commercial organisation scoring highly on a digital hoarding questionnaire, took part in focus groups to understand the extent to which they kept digital data. The focus groups also explored employee compliance with policies and procedures including knowledge of GDPR. Thematic analysis led to three themes: (1) Organisational culture versus digital hoarding tendency, (2) Thinking about personal data, and (3) Responsibility and control. The findings highlight different motivations for data hoarding including anxiety driven by ‘blame culture’ as participants respond to workplace challenges and the need to be accountable. Participants were aware of policies including GDPR but often used workarounds to keep data longer than specified in their information retention policies. Technical approaches to data reduction were often counterproductive. Findings are discussed in relation to potential threats of digital data hoarding and technical and non-technical approaches to reducing digital data retention

Control (management) · Hoarding (animal behavior) · Internet privacy · Knowledge management · Political science · Public relations · Qualitative research · Sociology · Thematic analysis · Workaround · Computer Science · Cyberloafing and Workplace Behavior · Information and Cyber Security · Medicine · Privacy, Security, and Data Protection · Psychology · Social Psychology