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Aged Care Residents’ Perspectives on Quality of Care in Care Homes

A Systematic Review of Qualitative Evidence

Bibliographic Data

ID21460766
AuthorsAllan S Gilbert (0000-0002-0525-8516, National Ageing Research Institute, Victoria, Australia), Stephanie M Garratt (0000-0001-5884-858X, National Ageing Research Institute, Victoria, Australia), Leona Kosowicz (National Ageing Research Institute, Victoria, Australia), Joan Ostaszkiewicz (0000-0003-4159-4493, National Ageing Research Institute, Victoria, Australia), Briony Dow (0000-0002-4186-314X, National Ageing Research Institute, Victoria, Australia)
Year2021
Volume43
Issue7-8
Pages294-310
Publication date2021-08-01
Open AccessYes
TypeARTICLE
VenueResearch on Aging (JOURNAL)
Journal identifiersISSN: 0164-0275 • E-ISSN: 1552-7573
PublisherSAGE Publications (PUBLISHER • US)
DOI10.1177/0164027521989074
LanguageEN
Citations received4
References cited73

There is increasing interest in harnessing aged care residents’ perspectives to drive quality improvement in aged care homes. We conducted a systematic review of qualitative evidence including literature examining residents’ descriptions of “quality of care” in aged care homes, using database searches and screening records according to eligibility criteria. Three independent reviewers conducted quality assessment of forty-six eligible articles and performed thematic synthesis of articles’ findings. We distinguish nine key themes describing factors influencing quality care: staffing levels, staff attitude, continuity, routine, environment, decision-making and choice, dignity of risk, activities, and culture and spirituality. While many themes were consistent across studies, residents’ prioritization of them varied. Aged care home residents have differing conceptions of quality care as well as heterogeneous and dynamic needs and preferences. Care providers are best able to facilitate quality care when intentional efforts are made to recognize this and tailor delivery of services the individual residents

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Citations per year2
Citation span2024 - 2026 (3)
Highly citedNo

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