Walking on air or hopping mad? Understanding the impact of emotions, sentiments and reactions on ratings in online customer reviews of mobile apps

Bibliographic Data

ID21466484
AuthorsSuparna Dhar (0000-0002-8514-5385), Indranil Bose (0000-0002-5737-966X, NEOMA Business School, corresponding author)
Year2022
Volume162
Pages113769
Publication date2022-11-01
Open AccessYes
TypeARTICLE
VenueDecision Support Systems (JOURNAL)
Journal identifiersISSN: 0167-9236 • E-ISSN: 1873-5797
PublisherElsevier BV (PUBLISHER)
DOI10.1016/j.dss.2022.113769
OpenAlexW4220887574
LanguageEN
Citations received6
References cited41

Tools

Open DOI