Mediating Roles of Service Innovation and Perceived Corruption in the Relationship between E-government and Citizens’ Satisfaction
Bibliographic Data
| ID | 21475475 |
|---|---|
| Authors | Santap Sanhari Mishra (0000-0002-7326-5697, XIM University, corresponding author) |
| Year | 2024 |
| Volume | 47 |
| Issue | 7 |
| Pages | 437-451 |
| Publication date | 2024-05-18 |
| Open Access | No |
| Type | ARTICLE |
| Venue | International Journal of Public Administration (JOURNAL) |
| Journal identifiers | ISSN: 0190-0692 • E-ISSN: 1532-4265 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/01900692.2022.2139845 |
| OpenAlex | W4308145688 |
| Language | EN |
| Citations received | 4 |
| References cited | 61 |
By taking the Electronic Satisfaction Satisfaction (EGOVSAT) model, this study examined the mediating roles of service innovation and perceived corruption in user satisfaction with e-government services. A total of 190 responses was collected from the e-government service users of the state of Odisha in India. The state of Odisha has adopted teamwork, transparency, technology, and timely service delivery for transforming governance (5-T framework). The focus is, of course, to achieve good governance by providing better services through the help of technology. A study on the role of service innovations and perceived corruption in an e-government framework has relevance for further strengthening of the 5-T framework. This research outcome supported the mediating role of service innovations in the relationship between e-government and citizens’ satisfaction, while rejecting the mediating role of perceived corruption. This study emphasizes the utility dimension of e-government and service innovations in an attempt to enhance citizens’ satisfaction
Business · Language change · Political science · Public relations · Service innovation · Digital Marketing and Social Media · E-Government and Public Services · Technology Adoption and User Behaviour · Marketing
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| Citations per year | 2 |
|---|---|
| Citation span | 2024 - 2026 (3) |
| Highly cited | No |