Putting a face to a name
Telephone contact as part of a blended approach to probation supervision
Bibliographic Data
| ID | 21497660 |
|---|---|
| Authors | Jane Dominey (0000-0001-5577-8643, University of Cambridge, corresponding author), David Coley (0000-0001-5744-1809, Kent Surrey and Sussex Community Rehabilitation Company, UK), Kerry Ellis Devitt (Kent Surrey and Sussex Community Rehabilitation Company, UK), Jess Lawrence (0000-0003-3175-0018, Kent Surrey and Sussex Community Rehabilitation Company, UK) |
| Year | 2021 |
| Volume | 68 |
| Issue | 4 |
| Pages | 394-410 |
| Publication date | 2021-12-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Probation Journal (JOURNAL) |
| Journal identifiers | ISSN: 0264-5505 • E-ISSN: 1741-3079 |
| Publisher | SAGE Publications (PUBLISHER • US) |
| DOI | 10.1177/02645505211050870 |
| OpenAlex | W3213027603 |
| Language | EN |
| Citations received | 8 |
| References cited | 18 |
This article is about the experience of telephone supervision from the perspective of practitioners. It is set in the context of the Covid-19 pandemic, which changed and challenged the nature of probation supervision and required service users and supervisors to communicate remotely, using the telephone, rather than by meeting face-to-face. The article explores some of the impacts and consequences of telephone contact and examines the extent to which this approach has a part to play in future, post-pandemic, ways of working. The article draws on findings from a research project examining remote supervision practice during the pandemic. Fieldwork (comprising an online survey and a series of semi-structured interviews) was conducted between July and September 2020 in three divisions within an English community rehabilitation company. The article reinforces the importance of face-to-face work in probation practice but suggests that there is scope to retain some use of telephone supervision as part of a future blended practice model. Further thinking about telephone supervision might consider these three themes identified in the research: remote working limits the sensory dimension of supervision, relationships remain at the heart of practice, and good practice requires professional discretion
Business · Discretion · Face-to-face · Medical education · Political science · Public relations · Sociology · Computer Science · Criminal Justice and Corrections Analysis · Engineering · History · Homelessness and Social Issues · Law · Medicine · Psychology · Social Work Education and Practice · Marketing
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| Unique citing works | 8 |
|---|---|
| Citations per year | 2 |
| Citation span | 2022 - 2025 (4) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 7 |