Well-being, digitisation, and social work
Participatory strategies for inclusive digitisation in social services. The Catalan case
Bibliographic Data
| ID | 21498548 |
|---|---|
| Authors | Yolanda Domingo Calduch (0000-0002-1891-9678, Universitat Rovira i Virgili, corresponding author), Antonio López Peláez (0000-0003-0908-4821, National Distance Education University (UNED)) |
| Year | 2026 |
| Volume | 40 |
| Issue | 2 |
| Pages | 251-263 |
| Publication date | 2026-04-03 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Social Work Practice (JOURNAL) |
| Journal identifiers | ISSN: 0265-0533 • E-ISSN: 1465-3885 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/02650533.2026.2657959 |
| OpenAlex | W7160895195 |
| Language | EN |
| References cited | 16 |
In this article, we analyse the digitalisation process in social services in Catalonia from the perspective of social workers’ demands, establishing a set of strategies for better incorporation of digital technologies in public administrations. Co-design and co-creation methodologies allow us to evaluate our organisations more effectively, giving social workers a voice so that they can highlight the positive and negative effects of their organisations’ digitalisation model, actively participating in the redesign of the digital social services model from the outset. Through a participatory process involving 109 social workers from social services in Catalonia, using methodologies such as the customer journey and impact maps, this article presents some strategies for strengthening inclusive digitalisation focused on the well-being of social service workers and users
Catalan · Citizen journalism · Participatory action research · Social change · Social justice · Social Issues and Sustainability · Social Sciences and Policies · Social Work Education and Practice
The use of digital technology for social wellbeing reduces social isolation in older adults
Rethinking service blueprint for digital coopetition
Digitalization, stress, and social worker–client relationships during the Covid-19 pandemic
Integrating design thinking into social work education
Digital Technology in Children’s Safeguarding Social Work Practice in the 21st Century
Exploring How Social Workers Experience and Perceive the Participation of Care Experienced Children and Young People
Outcomes of a Design Thinking Program on Social Workers
The Evolving Workplace
Happiness is everything, or is it? Explorations on the meaning of psychological well-being
Digitisation as a tool to enhance learning processes and organisational knowledge in Social Services. First results from a qualitative study conducted in the North East of Italy
| Citation velocity | historical |
|---|---|
| Highly cited | No |