Use intention and behavior in e-government among rural women
An extension of the UTAUT-2 model
Bibliographic Data
| ID | 21500847 |
|---|---|
| Authors | Yongbiao Duan (0009-0008-6706-0952, Xi'an Jiaotong University), Xinyu Dong (0009-0008-9827-9172, Xi'an Jiaotong University, corresponding author) |
| Year | 2025 |
| Publication date | 2025-02-03 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Information Development (JOURNAL) |
| Journal identifiers | ISSN: 0266-6669 • E-ISSN: 1741-6469 |
| Publisher | SAGE Publications (PUBLISHER • US) |
| DOI | 10.1177/02666669251316512 |
| OpenAlex | W4407113734 |
| Language | EN |
| Citations received | 4 |
| References cited | 47 |
The promotion of e-government is a vital initiative for enhancing public service delivery, improving administrative efficiency, and advancing the modernization of governance. However, the factors influencing rural women's intention and behavior in using e-government services remain insufficiently understood. This study extends the UTAUT-2 by incorporating perceived security and digital literacy as additional variables. A mixed-methods approach, combining structural equation modeling (SEM) and artificial neural networks (ANN), was employed to identify the key determinants of rural women's intention to engage with e-government services. The results indicate that performance expectancy, effort expectancy, social influence, facilitating conditions, habit, perceived security, and digital literacy significantly affect rural women's intention to use e-government services. The extended UTAUT-2 model explains 78.6% of the variance in their behavioral intention. Furthermore, a strong positive relationship was found between e-government usage intention and actual behavior, with education level also showing a significant positive impact on e-government usage behavior
Business · Expectancy theory · Unified theory of acceptance and use of technology · Computer Science · E-Government and Public Services · ICT Impact and Policies · Psychology · Social Psychology · Technology Adoption and User Behaviour
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| Citations per year | 4 |
|---|---|
| Citation span | 2025 - 2026 (2) |
| Highly cited | No |