The moderating role of contextual factors in shaping the adoption of mobile government services from the Chinese perspective
Bibliographic Data
| ID | 21501024 |
|---|---|
| Authors | Isaac Kofi Mensah (0000-0003-2964-1736, Wuhan College, corresponding author), Deborah Simon Mwakapesa (0000-0002-2402-4352, Wuhan College) |
| Year | 2025 |
| Publication date | 2025-03-29 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Information Development (JOURNAL) |
| Journal identifiers | ISSN: 0266-6669 • E-ISSN: 1741-6469 |
| Publisher | SAGE Publications (PUBLISHER • US) |
| DOI | 10.1177/02666669251329883 |
| OpenAlex | W4408962691 |
| Language | EN |
| References cited | 63 |
Contextual elements are essential in determining the development and acceptance of m-government services (MGS), influencing both the supply side (government readiness and capabilities) and the demand side (citizen preparedness and expectations for adoption). However, there exists a deficiency of studies that investigate the role of contextual elements such as government policy, infrastructure support, and technology education/literacy affect the key components of the Technology Acceptance Model (TAM) regarding the adoption of MGS. To remedy this deficiency, the present study incorporates government policy, infrastructure support, and technology education/literacy as moderating variables within the TAM framework. Utilizing structural equation modeling, data collected through a self-administered online questionnaire was analyzed using Smart PLS 4. The findings reveal that perceived usefulness (PU) and perceived ease of use (PEOU), have a positive impact on citizens’ intention to adopt MGS. Furthermore, PEOU significantly affects the PU of MGS. A significant contribution of this research is the demonstration that contextual factors, including government policy, infrastructure support, and technology education/literacy, positively and significantly moderate the relationship between PU and PEOU on the intention to adopt MGS. The implications of these findings are discussed, particularly emphasizing the importance for policymakers and government officials to recognize the vital role of contextual factors in the design, implementation, and promotion of effective MGS that align with the needs of citizens and facilitate their adoption
Business · Knowledge management · Political science · Public relations · Computer Science · E-Government and Public Services · ICT Impact and Policies · Technology Adoption and User Behaviour · Marketing
Bootstrapping and PLS-SEM
Understanding the role of digital technologies in education
Determinants of Perceived Ease of Use
Technology acceptance model
Extrinsic and Intrinsic Motivation to Use Computers in the Workplace 1
Common method biases in behavioral research
A new criterion for assessing discriminant validity in variance-based structural equation modeling
When to use and how to report the results of PLS-SEM
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
Culture and law enforcement influence on m-government adoption
The use of m-government applications
The predictors of mobile government services adoption through social media
Mobile Government
Chinese citizens’ digital engagement with local mobile government platforms
The Determinants of User Acceptance of Mobile Medical Platforms
E-Government, Internet Adoption, and Corruption
A meta-analysis of how the culture and technical development level influence citizens’ adoption of m-government
Government technological capacity and public–private partnerships regarding digital service delivery
| Citation velocity | historical |
|---|---|
| Highly cited | No |