Sending and Receiving Safety and Risk Messages in Hospitals
An Exploration into Organizational Communication Channels and Providers’ Communication Overload
Bibliographic Data
| ID | 21617433 |
|---|---|
| Authors | Ashley K Barrett (0000-0003-3518-501X, Health Communication in the Department, Communication at Baylor University, corresponding author), Jessica Ford (0000-0002-7258-8224, Health Communication in the Department, Communication at Baylor University), Jessica L Ford (0000-0001-6589-2546, Baylor University), Yaguang Zhu (0000-0002-8025-3889, Organizational Communication in the Department of Communication, The University of Arkansas) |
| Year | 2021 |
| Volume | 36 |
| Issue | 13 |
| Pages | 1697-1708 |
| Publication date | 2021-11-10 |
| Open Access | No |
| Type | ARTICLE |
| Venue | Health Communication (JOURNAL) |
| Journal identifiers | ISSN: 1041-0236 • E-ISSN: 1532-7027 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/10410236.2020.1788498 |
| PMID | 32633142 |
| OpenAlex | W3040576223 |
| Language | EN |
| Citations received | 7 |
| References cited | 37 |
This study explores hospital workers’ experiences with workplace communication overload and its implications for effective safety and risk messaging in hospital organizations. We use a multi-step thematic analysis of interview (N = 12) and focus group (N = 8, 28 participants) data collected from hospital workers to analyze how they describe specific organizational communication channels influencing their communication overload. We specifically examine how workers’ socially constructed channel affordances and constraints for sending/receiving safety information provide meaning to their communicatively overloaded states. Hospital workers explained that asynchronous channels such as e-mail and voicemail aggravated communication overload, while synchronous channels such as team huddles alleviated it. We discuss the implications of these results for the communication overload model by pointing to violations of communication channel preference and literature on the social affordances of communication channels. Study limitations and future directions are offered
Affordance · Asynchronous communication · Business · Cognitive psychology · Focus group · Information overload · Interpersonal communication · Knowledge management · Organizational communication · Qualitative research · Sociology · Telecommunications · Thematic analysis · World Wide Web · Applied Psychology · Computer Science · Occupational Health and Safety Research · Personal Information Management and User Behavior · Psychology · Social Psychology · Team Dynamics and Performance · Marketing
Engaging with scientific knowledge in hospital settings
Communication Overload in Hospitals
Learning First Aid Knowledge Not Only for the Self But Also for Others
The State and Trends in the Field of Hospital Communication
Matching Digital Intervention Affordances with Tasks
The Chaffee principle
The Roles of Worry, Social Media Information Overload, and Social Media Fatigue in Hindering Health Fact-Checking
Abductive Analysis
The Coding Manual for Qualitative Researchers
Coordinating Mechanisms in Care Provider Groups
Organizational Information Requirements, Media Richness and Structural Design
Risk communication
Organizational Media Affordances
Reconceptualizing Communication Overload and Building a Theoretical Foundation
Patient Safety Climate in US Hospitals
Using thematic analysis in psychology
Distinguishing technologies for social interaction
Getting the Focus and the Group
| Citations per year | 1.75 |
|---|---|
| Citation span | 2022 - 2026 (5) |
| Highly cited | No |