An evaluation of a de-escalation conflict management training in a behavioral health hospital setting

Bibliographic Data

ID21620132
AuthorsDanielle Romain Dagenhardt (University of Wisconsin–Milwaukee), Amanda J Heideman (0000-0001-5535-0567, University of Wisconsin–Milwaukee), Victoria A Knoche (0000-0002-1352-9339, University of Wisconsin–Milwaukee), Victoria Knoche, Tina L Freiburger (0000-0002-9933-4355, University of Wisconsin–Milwaukee), Tina Freiburger
Year2022
Volume33
Issue1
Pages84-110
Publication date2022-01-11
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueInternational Journal of Conflict Management (JOURNAL)
Journal identifiersISSN: 1044-4068 • E-ISSN: 1758-8545
PublisherEmerald (PUBLISHER)
DOI10.1108/ijcma-03-2021-0039
OpenAlexW3197636068
LanguageEN
Citations received1
References cited52

Purpose The purpose of this study is to evaluate a conflict management training that used a communication competence perspective. This addresses whether the training had an impact on role conflict, conflict resolution skills, horizontal violence, burnout, turnover intention and perceptions of consumers. It also assessed staff perceptions of the training. Design/methodology/approach A mixed-method analysis was used using survey data from multiple time points along with focus group interviews. Findings The program decreased role conflict, horizontal violence and burnout among direct-care workers, whereas feelings of safety and perceptions of workers’ ability to protect themselves and others in aggressive situations increased. Furthermore, staff felt the training was useful and increased feelings of safety and empowerment at the study. Practical implications These findings suggest that conflict management training may need additional refresher sessions. Administrative planning is also needed to ensure training of all staff is trained in an adequate timeframe. Originality/value These results, although positive, are somewhat time bound. Therefore, the content of training and knowledge dissemination of conflict management training need additional research to ensure best practices

Burnout · Conflict management · Conflict resolution · Empowerment · Feeling · Focus group · Medical education · Originality · Perception · Political science · Applied Psychology · Clinical Psychology · Conflict Management and Negotiation · Medical Malpractice and Liability Issues · Medicine · Nursing · Psychology · Social Psychology · Workplace Violence and Bullying

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