“Silent reactions”
A PLS-NCA study of workplace conflict and psychological contract breach
Bibliographic Data
| ID | 21620190 |
|---|---|
| Authors | Kamini Kusum (Srishti Publishers and Distributors , New Delhi), Kusum Kamini (Srishti Institute of Art Design and Technology), Poornima Madan (0000-0001-9376-3055, Jaipuria Institute of Management Department of OB and HR, , Noida), Anshu Yadav (0000-0002-8096-0161, Amity University Amity Business School, , Noida) |
| Year | 2026 |
| Volume | 37 |
| Issue | 1 |
| Pages | 104-127 |
| Publication date | 2026-01-27 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | International Journal of Conflict Management (JOURNAL) |
| Journal identifiers | ISSN: 1044-4068 • E-ISSN: 1758-8545 |
| Publisher | Emerald (PUBLISHER) |
| DOI | 10.1108/ijcma-02-2025-0040 |
| OpenAlex | W4414190757 |
| Language | EN |
| Citations received | 1 |
| References cited | 96 |
Purpose Taking conservation of resources (COR) theory as a theoretical base, the study aims to examine the role of psychological contract breach (PCB) as an underlying mechanism through which workplace conflict impacts employee silence. Task and relationship conflicts were considered two dimensions of workplace conflict, while three forms of employee silence (acquiescent, defensive and prosocial) were considered dependent variables. Design/methodology/approach Responses were collected from 430 employees working in the Indian Information Technology sector. Variance-based PLS-SEM and necessary condition analysis (NCA) were used to test the hypothesized relationships. Findings The results showed that task and relationship conflicts significantly impact acquiescent, defensive and prosocial silence. PCB significantly mediated the relationship between workplace conflicts (task and relationship conflict) and employee silence (acquiescent, defensive and prosocial). Practical implications This research’s implications are beneficial for organizations that want to assess the silence behavior of employees that arises due to conflict at the workplace and further breach of the psychological contract. Originality/value The study’s novel contribution examines how PCB mediates the association between workplace conflict (task and relationship conflicts) and the three silences (acquiescent, defensive and prosocial)
Conservation of resources theory · Prosocial behavior · Psychological contract · Role conflict · Silence · Conflict Management and Negotiation · Job Satisfaction and Organizational Behavior · Workplace Violence and Bullying
The Handbook of Communication Science
Psychological Contracts in Organizations
Culture and Leadership Across the World
Statistical Power Analysis for the Behavioral Sciences
The Personal Costs of Citizenship Behavior
When Employees Feel Betrayed
Employee Silence on Critical Work Issues
Population Research
Implicit Voice Theories
The paradox of intragroup conflict
When employees strike back
Employee silence
Unusual purchasing behavior during the early stages of the Covid-19 pandemic
Common method biases in behavioral research
A new criterion for assessing discriminant validity in variance-based structural equation modeling
When to use and how to report the results of PLS-SEM
PLS-SEM or CB-SEM
The Influence of Culture, Community, and the Nested‐Self in the Stress Process
Getting to the “COR”
Psychological Conditions of Personal Engagement and Disengagement at Work.
The increase of counterproductive work behaviour from organizational and individual level due to workplace conflict
Interpersonal conflict as a barrier to task performance
An investigation of the relationship between subordinate–manager conflict and job satisfaction in a cross-cultural context
Interpersonal conflict and counterproductive work behavior
Bridging the Breach
Enhancing Effectiveness
A Multimethod Examination of the Benefits and Detriments of Intragroup Conflict
Effect of power on conspicuous prosocial behavior
Psychological Safety
Emotional Health and Positive Versus Negative Social Exchanges
The Mediating Effect of Perceived Stress and Moderating Effect of Trust for the Relationship Between Employee Silence and Behavioral Outcomes
Methodological research on partial least squares structural equation modeling (PLS-SEM)
The development of psychological contract breach and violation
Abusive supervision and feedback avoidance
Employee silence motives
The conflict‐positive organization
The effect of age discrimination on employee silence
Conservation of resources
Asymmetrical effects of positive and negative events
Why employees slip into silence
| Unique citing works | 1 |
|---|---|
| Citations per year | 1 |
| Citation span | 2026 - 2026 (1) |
| Citation velocity | current |
| Highly cited | No |