The impact of consumer confusion on the service recovery effect of Online Travel Agency (OTA)
Bibliographic Data
| ID | 21621251 |
|---|---|
| Authors | Jiahua Wei (0000-0003-1387-6442, Guilin University of Aerospace Technology, corresponding author), Minkun Liu (0000-0002-5847-5653, Guangxi University, corresponding author), Wei Li (0000-0002-3581-849X, Guilin University of Aerospace Technology), Zhiping Hou (0000-0002-1614-8144, Guilin University of Aerospace Technology), Lei Li (0000-0002-0388-7933, Guilin University of Aerospace Technology) |
| Year | 2023 |
| Volume | 42 |
| Issue | 28 |
| Pages | 24339-24348 |
| Publication date | 2023-10-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Current Psychology (JOURNAL) |
| Journal identifiers | ISSN: 1046-1310 • E-ISSN: 1936-4733 |
| Publisher | Springer Science and Business Media LLC (PUBLISHER) |
| DOI | 10.1007/s12144-022-03540-x |
| PMID | 35967506 |
| OpenAlex | W4289930963 |
| Language | EN |
| Citations received | 3 |
| References cited | 25 |
Advertising · Business · Confusion · Consumer behaviour · Empirical research · Forgiveness · Sociology · Word of mouth · Consumer Behavior in Brand Consumption and Identification · Customer Service Quality and Loyalty · Digital Marketing and Social Media · Psychology · Social Psychology · Marketing
Multivariate data analysis
The influence of emotional intelligence and relationship quality on the service recovery effect of online platform ecosystem
Research on the influence mechanism of emotional intelligence and psychological empowerment on customers’ repurchase intention under the situation of online shopping service recovery
Core self-evaluation, rumination and forgiveness as an influence on emotional distress
Influence of emotion on purchase intention of electric vehicles
| Citations per year | 1 |
|---|---|
| Citation span | 2023 - 2026 (4) |
| Highly cited | No |