Service with a smile? Engagement is a better predictor of job satisfaction than emotional intelligence
Bibliographic Data
| ID | 21622656 |
|---|---|
| Authors | Lucy J Swancott (0000-0002-8586-3192, University of Worcester, corresponding author), Sarah K Davis (0000-0002-4683-4807, University of Worcester) |
| Year | 2023 |
| Volume | 42 |
| Issue | 17 |
| Pages | 14647-14651 |
| Publication date | 2023-06-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Current Psychology (JOURNAL) |
| Journal identifiers | ISSN: 1046-1310 • E-ISSN: 1936-4733 |
| Publisher | Springer Science and Business Media LLC (PUBLISHER) |
| DOI | 10.1007/s12144-022-02818-4 |
| OpenAlex | W4210298284 |
| Language | EN |
| References cited | 23 |
Emotional intelligence · Emotional labor · Employee engagement · Hospitality · Hospitality industry · Interpersonal communication · Job attitude · Job performance · Job satisfaction · Management · Psychological intervention · Work engagement · Applied Psychology · Emotional Intelligence and Performance · Emotional Labor in Professions · Job Satisfaction and Organizational Behavior · Psychology · Social Psychology
Job Satisfaction
Models of Emotional Intelligence
The Generic Job Satisfaction Scale
How Does Emotional Intelligence Make One Feel Better at Work? The Mediational Role of Work Engagement
Job demands, job resources, and their relationship with burnout and engagement
Development and validation of the hospitality emotional labor scale
| Citation velocity | historical |
|---|---|
| Highly cited | No |