Who has your back? Countering dark patterns in online shopping using interpersonal and AI-delivered support

Appeal · Appeal to emotion · Interpersonal communication · Psychological intervention · AI in Service Interactions · Technology Adoption and User Behaviour · Virtual Reality Applications and Impacts

• How social presence influences impulse buying behavior in live streaming commerce? The role of S-O-R theory

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• The state of online impulse-buying research

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• Social support interventions

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• The Relative Importance of Perceived Ease of Use in Is Adoption

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• The Existential Function of Close Relationships

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• User Experiences of Social Support From Companion Chatbots in Everyday Contexts

  Open Access•Vivian P Ta, Caroline Griffith et al.•Journal of Medical Internet…•2020

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• What motivates customers to participate in social commerce? The impact of technological environments and virtual customer experiences

  Open Access•Hong Zhang, Yaobin Lu et al.•Information & Management•2014

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• Being There

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• G*Power 3

  Open Access•Franz Faul, Edgar Erdfelder et al.•Behavior Research Methods•2007

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• In AI We Trust

  Open Access•Mark Ryan•Science and Engineering Ethics•2020

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• Conversation-based hybrid UI for the repertory grid technique

  Open Access•Yunxing Liu, Jean-Bernard Martens•International Journal of…•2024

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• Does SMS advertising still have relevance to increase consumer purchase intention? A hybrid PLS-SEM-neural network modelling approach

  Open Access•Anshuman Sharma, Yogesh K Dwivedi et al.•Computers in Human Behavior•2021

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• Social influence tactics in e-commerce onboarding

  Open Access•Konstantin Roethke, Johannes Klumpe et al.•Decision Support Systems•2020

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• Understanding AI Advertising From the Consumer Perspective

  Linwan Wu, Taylor Jing Wen•Journal of Advertising Research•2021

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• Development and validation of brief measures of positive and negative affect

  David Watson, David C Watson et al.•Journal of Personality and Social…•1988

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• Cognitive processing of persuasive message cues

  James B Stiff•Communication Monographs•1986

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• Heart Versus Mind

  Fabian Ryffel, Fabian A Ryffel et al.•Social Psychology•2015

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• Dark patterns, dimmed brands

  Vibhav Singh, Niraj Kumar Vishvakarma et al.•Internet Research•2025

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• System design effects on online impulse buying

  Open Access•Kathy Ning Shen, Mohamed Khalifa•Internet Research•2012

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• The influence of online ratings and reviews on hotel booking consideration

  Open Access•Diana Gavilan, Maria Avello et al.•Tourism Management•2017

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• Impact of dark patterns on consumers’ perceived fairness and attitude

  Open Access•Kawon Kim, Woo Gon Kim et al.•Tourism Management•2023

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• Coping with guilt and shame in the impulse buying context

  Open Access•Sunghwan Yi, Hans Baumgartner•Journal of Economic Psychology•2011

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• Dark patterns in online shopping

  Open Access•Ray Sin, T E Harris et al.•Behavioural Public Policy•2022

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• The Buying Impulse

  Dennis W Rook•Journal of Consumer Research•1987

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• Measuring Emotions in the Consumption Experience

  Marsha L Richins•Journal of Consumer Research•1997

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