The Effect of Emotional Labor Strategies on Hotel Employees' Mental Health
A Person‐Centered Longitudinal Study
Bibliographic Data
| ID | 21653772 |
|---|---|
| Authors | Wei Xiong (0000-0002-6938-5223, School of Tourism Management South China Normal University Guangzhou China), Ting Wang (0000-0003-3792-1260, School of Tourism Management South China Normal University Guangzhou China), Bendegül Okumuş (0000-0003-2395-3384, Foodservice and Lodging Department, Rosen College of Hospitality Management University of Central Florida Orlando USA), Xiaomei Cai (0000-0001-7414-5323, School of Tourism Management South China Normal University Guangzhou China, corresponding author) |
| Year | 2025 |
| Volume | 27 |
| Issue | 4 |
| Publication date | 2025-07-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | International Journal of Tourism Research (JOURNAL) |
| Journal identifiers | ISSN: 1099-2340 • E-ISSN: 1522-1970 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1002/jtr.70092 |
| OpenAlex | W4413623623 |
| Language | EN |
| Citations received | 1 |
| References cited | 81 |
This study used the Emotional Dissonance Theory and the Conservation of Resources Theory to investigate how emotional labor affects new hotel employees' anxiety over time. 534 employees were involved in the study, participating in three rounds of data collection. A latent class growth model and a repeated‐measure analysis of variance were utilized to analyze the data. Study 1 identified two distinct groups of employees; one group exhibited a low initial level of anxiety, which was subsequently followed by a significant increase. In contrast, the other group displayed low anxiety levels in three rounds of investigation. Study 2 discovered that employees adapted their emotional labor strategies in response to occupational chronic stress. Specifically, a combination of lower surface acting, higher deep acting, and natural emotional expression positively impacted the employees' psychological well‐being. The findings offer valuable insights for the hospitality management, guiding how to support the mental health of their employees
Burnout · Business · Demographic economics · Economics · Emotional exhaustion · Emotional labor · Job satisfaction · Labour economics · Longitudinal study · Mental health · Psychiatry · Applied Psychology · Clinical Psychology · Emotional Labor in Professions · Job Satisfaction and Organizational Behavior · Medicine · Psychology · Social Psychology · Work-Family Balance Challenges
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| Unique citing works | 1 |
|---|---|
| Citations per year | 1 |
| Citation span | 2025 - 2025 (1) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 1 |