Hac ve Umre Organizasyonlarına Katılan Bireylerin Memnuniyet Düzeyleri
Bibliographic Data
| ID | 21680719 |
|---|---|
| Authors | Hüseyin PAMUKÇU-Şirin TİLİM (Kastamonu University, corresponding author) |
| Year | 2020 |
| Volume | 15 Issue 2 |
| Issue | 15 Issue 2 |
| Pages | 1419-1437 |
| Publication date | 2020-01-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Turkish Studies (JOURNAL) |
| Journal identifiers | ISSN: 1308-2140 • E-ISSN: 1308-2140 |
| Publisher | International Balkan University (PUBLISHER) |
| DOI | 10.29228/turkishstudies.41994 |
| OpenAlex | W3024950547 |
| Language | TR |
| References cited | 3 |
The religion 'Islam' is one of the four major religions which spread all over the world and has general acceptance visibility. The worship of pilgrimage and umrah is very important for the people who believe in this religion. People can perform these worships within a certain period of time and again by fulfilling certain obligations. It is important to investigate the extent to which people who travel for the purpose of performing the pilgrimage and umrah worships are satisfied with the institutions and organizations mediating their travels. In this research, it is aimed to measure the satisfaction about the service which participants joining hajj and umrah organizations which are realized within the scope of faith tourism get, and to determine the factors that affect their satisfaction. In addition, it is aimed to determine the importance that the agencies holding pilgrimage and umrah organization give to customer satisfaction and to propose solutions by identifying problems. For this purpose, questionnaire technique, one of the quantitative research methods was utilized to measure that satisfaction. In order to collect data, 300 samples out of the selected population that were determined by utilizing easy sampling method were reached and the survey was carried out. The satisfaction levels of participants joining hajj and umre organizations within the scope of faith tourism were analyzed in different angles by using frequency analysis, factor analysis and independent two-group difference test according to the data obtained from the questionnaires. According to the results of factor analysis, six different dimensions emerged. These dimensions are respectively "satisfaction", "guidance service", "Services Given in Mecca and Medina", "transportation", "personal behavior in Arabia" and "transfer". As a result of independent two-group difference test; statistically significant differences emerged between the variables "age, education, profession, income and purpose of participation" when all factor dimensions were analyzed in terms of satisfaction of the participants joining pilgrimage and umrah organizations
Gynecology · Cyberloafing and Workplace Behavior · Medicine · Nursing Education, Practice, and Leadership · Workplace Violence and Bullying
| Highly cited | No |
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