Crossroads of dedication
Assessing the synergy between organizational and destination commitment
Bibliographic Data
| ID | 21699561 |
|---|---|
| Authors | Denise Fecker (0000-0001-9685-442X, MCI The Entrepreneurial School, corresponding author), Anita Zehrer (0000-0003-0325-7170, MCI The Entrepreneurial School), Frieda Raich (MCI The Entrepreneurial School) |
| Year | 2025 |
| Volume | 28 |
| Issue | 1 |
| Pages | 99-112 |
| Publication date | 2025-01-02 |
| Open Access | No |
| Type | ARTICLE |
| Venue | Current Issues in Tourism (JOURNAL) |
| Journal identifiers | ISSN: 1368-3500 • E-ISSN: 1747-7603 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/13683500.2023.2298336 |
| OpenAlex | W4390344272 |
| Language | EN |
| References cited | 69 |
While the commitment of hotel and restaurant employees has been widely discussed, employees in destination management organizations (DMOs) have received limited attention from existing studies. This study explores employees’ organizational commitment (OC) and destination commitment (DC) in DMOs. By applying a target-free commitment approach, this study sheds light on understanding employee retention in an organization and a region. Following a quantitative research design, 330 employees of several DMOs in Tirol, Austria, were interviewed. For hypothesis testing, structural equation modelling was applied. The results confirm OC as a predictor for DC. Social exchange is positively linked to OC; however, no relationship was confirmed between time and flexibility and OC. Positive relationships were confirmed between leisure opportunities, hometown proximity and DC. Both, OC and DC, result in positive word-of-mouth behaviour. The findings contribute to several practical implications for enhancing OC and DC. This study expands the field of commitment studies to DC for the first time and identifies DC as a significant contributor to employee retention in the hospitality industry. Further, this study emphasizes the role of social relationships in the organizational context and in the destination
Business · Business administration · Economics · Employee retention · Hospitality · Hospitality industry · Hospitality management studies · Management · Organizational commitment · Political science · Public relations · Social exchange theory · Structural equation modeling · Tourism · Customer Service Quality and Loyalty · Diverse Aspects of Tourism Research · Hospitality and Tourism Education · Psychology · Social Psychology · Marketing
Commitment in the Workplace
Perceived organizational support and employee diligence, commitment, and innovation.
Residents’ attitudes to tourism
Residents’ impact perceptions of and attitudes towards tourism development
Principles for public space design, planning to do better
Affective, Continuance, and Normative Commitment to the Organization
Social Exchange Theory
Why small tourism enterprises behave responsibly
‘We did everything we could’
The Effect of Waiters’ Occupational Identity on Employee Turnover Within The Context of Michelin-Starred Restaurants
Industry as Contexts or Theory? A Systematic and Meta-Analysis of Status and Directions of Organizational Citizenship Behaviors in Hospitality
Sense of Place
How do environmental knowledge, environmental sensitivity, and place attachment affect environmentally responsible behavior? An integrated approach for sustainable island tourism
The measurement of place attachment
Effects of place attachment on users’ perceptions of social and environmental conditions in a natural setting
Perceived social impacts of tourism and quality-of-life
The measurement and antecedents of affective, continuance and normative commitment to the organization
Yoga leisure and identity development of Chinese second-time mothers
Deconstructing serious leisure using identity theory
Exchange and power in social life
Effect of dimensions of place attachment on residents' word-of-mouth behavior
Factors Influencing Job Satisfaction in Hospitality Industry
Social identity and intergroup behaviour
| Highly cited | No |
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