Dining with distance during the pandemic
An enquiry from the theory of proxemics and social exchange
Bibliographic Data
| ID | 21699602 |
|---|---|
| Authors | Hanqun Song (0000-0001-7081-5393, University of Huddersfield), Emily Ma (0000-0002-0161-7710, Department of Hospitality and Tourism Management, University of Massachusetts, Amherst, USA, corresponding author), Mingming Cheng (0009-0001-8484-4192, Curtin University) |
| Year | 2022 |
| Volume | 25 |
| Issue | 9 |
| Pages | 1432-1450 |
| Publication date | 2022-05-03 |
| Open Access | No |
| Type | ARTICLE |
| Venue | Current Issues in Tourism (JOURNAL) |
| Journal identifiers | ISSN: 1368-3500 • E-ISSN: 1747-7603 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/13683500.2021.1940108 |
| OpenAlex | W3170580905 |
| Language | EN |
| Citations received | 5 |
| References cited | 69 |
Building on proxemics theory and social exchange theory, this study investigated how different levels of psychological social distancing, protective wears, and social interactions influence customers’ perceived risk, social exchange with service employees and their intention to avoid dining in restaurants under the ‘new normal’ of COVID-19. Using an experimental design with a total of 404 participants in US, this study shows that regardless of social distancing measures, both protective wear and social interaction levels can significantly influence customers’ risk perception and social exchange quality. The study contributes to the tourism and hospitality literature by providing a timely understanding of customers’ psychological perceptions, and responses of dining in restaurants during this difficult transition time. More importantly, this study adds hard empirical evidence to the current debate of restaurant re-open measures beyond widely circulating opinion pieces
Advertising · Business · Empirical research · Hospitality · Hospitality industry · Perception · Political science · Proxemics · Social distance · Social exchange theory · Social relation · Tourism · Behavioral Health and Interventions · Communication · Customer Service Quality and Loyalty · Medicine · Psychology · Psychology of Social Influence · Social Psychology · Marketing
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Effects of reputation and website quality on online consumers' emotion, perceived risk and purchase intention
Comparing the Similarity of Responses Received from Studies in Amazon’s Mechanical Turk to Studies Conducted Online and with Direct Recruitment
Risk Perceptions and Pleasure Travel
The Service Encounter
Risk Perception Through the Lens of Politics in the Time of the Covid-19 Pandemic
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When Customer Love Turns into Lasting Hate
Severe acute respiratory syndrome coronavirus 2 (Sars-CoV-2) and coronavirus disease-2019 (Covid-19)
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Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Social Exchange Theory
Individuals’ intentions to engage in last chance tourism
Are samples drawn from Mechanical Turk valid for research on political ideology
Personality and domain‐specific risk taking
Risk perceptions of Covid-19 around the world
Customer engagement with tourism social media brands
Destination image as a mediator between perceived risks and revisit intention
Tourist hesitation in destination decision making
Therapeutic Songwriting in Music Therapy
The Varieties of Consumption Experience
A System for the Notation of Proxemic Behavior1
Theoretical Comparisons of Forms of Exchange
An Affect Theory of Social Exchange
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| Citations per year | 1.25 |
|---|---|
| Citation span | 2022 - 2025 (4) |
| Highly cited | No |