From 9/11 through Katrina to Covid-19
Crisis recovery campaigns for American destinations
Bibliographic Data
| ID | 21699987 |
|---|---|
| Authors | Eli Avraham (0000-0003-2719-8144, University of Haifa, corresponding author) |
| Year | 2021 |
| Volume | 24 |
| Issue | 20 |
| Pages | 2875-2889 |
| Publication date | 2021-10-18 |
| Open Access | No |
| Type | ARTICLE |
| Venue | Current Issues in Tourism (JOURNAL) |
| Journal identifiers | ISSN: 1368-3500 • E-ISSN: 1747-7603 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/13683500.2020.1849052 |
| OpenAlex | W3112959139 |
| Language | EN |
| Citations received | 11 |
| References cited | 25 |
Since 2001, growing numbers of American destinations have been combating crises such as terrorist attacks, floods, pandemics, volcanic eruptions, mass shootings, hurricanes, coastal pollution and wildfires. Due to the relative quick recoveries of American cities and states, we believe their experience in handling destination image during and following tourism crises can offer helpful insights for practitioners and academics. The manuscript’s goal is to analyse how American officials and marketers have tried to repair their place’s image. Using qualitative content analysis of news reports, websites and recovery campaigns, along with the ‘multi-step model for altering place image’, this study examines strategies used by American destinations during 2001–2020 to restore tourism. To date, only several studies have been written about the subject, and those were primarily analyses of specific case studies. Therefore, a multi-case study is needed in order to formulate broad insights regarding the recovery strategies of American destinations. The findings reveal the use of three kinds of image repair strategies: source, message and audience. In addition to these strategies, the study found a number of factors that influence the image recovery efforts; they are resource allocation, cooperation, involvement of various players, quick response time and holistic crisis management policy
Advertising · Business · Crisis management · Destinations · Political science · Public relations · Terrorism · Tourism · Computer Science · Customer Service Quality and Loyalty · Diverse Aspects of Tourism Research · Public Relations and Crisis Communication · Finance · Marketing
Developing a Conceptual Model for the Post-Covid-19 Pandemic Changing Tourism Risk Perception
Half-century qualitative research in tourism and hospitality
Repositioning Budapest’s tourism milieu for a post-Covid-19 period
Image repair theory
Egyptian crises and destination brand image
The evolutionary characteristics, driving mechanism, and optimization path of China’s tourism support policies under Covid-19
‘We are open again (and again)’
The projected image of idyllic life and its construction
From Sars through Zika and up to Covid-19
Building destination resilience to multiple crises to secure tourism’s future
Exploring the dynamic effects of climate change policies on energy access
The impact of Covid-19 pandemic on corporate social responsibility and marketing philosophy
Interpretation of the Unimaginable
Towards a research agenda for post-disaster and post-crisis recovery strategies for tourist destinations
Combating tourism crisis following terror attacks
Image and risk perceptions
Tourism Marketing for Developing Countries
September 11, 2001 attack on America
Wildfires and tourist behaviors in Florida
Tourism's vulnerability and resilience to terrorism
Hurricane impacts on southeastern United States coastal national park visitation
| Citations per year | 2.2 |
|---|---|
| Citation span | 2021 - 2025 (5) |
| Highly cited | No |