Chatbot breakthrough in the 2020s? An ethical reflection on the trend of automated consultations in health care
Bibliographic Data
| ID | 21702524 |
|---|---|
| Authors | Jaana Parviainen (0000-0002-7838-592X, Tampere University, corresponding author), Juho Rantala (0000-0002-6507-6749, Tampere University) |
| Year | 2022 |
| Volume | 25 |
| Issue | 1 |
| Pages | 61-71 |
| Publication date | 2022-03-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Medicine Health Care and Philosophy (JOURNAL) |
| Journal identifiers | ISSN: 1386-7423 • E-ISSN: 1572-8633 |
| Publisher | Springer Science and Business Media LLC (PUBLISHER) |
| DOI | 10.1007/s11019-021-10049-w |
| PMID | 34480711 |
| OpenAlex | W3197603620 |
| Language | EN |
| Citations received | 14 |
| References cited | 41 |
Many experts have emphasised that chatbots are not sufficiently mature to be able to technically diagnose patient conditions or replace the judgements of health professionals. The COVID-19 pandemic, however, has significantly increased the utilisation of health-oriented chatbots, for instance, as a conversational interface to answer questions, recommend care options, check symptoms and complete tasks such as booking appointments. In this paper, we take a proactive approach and consider how the emergence of task-oriented chatbots as partially automated consulting systems can influence clinical practices and expert–client relationships. We suggest the need for new approaches in professional ethics as the large-scale deployment of artificial intelligence may revolutionise professional decision-making and client–expert interaction in healthcare organisations. We argue that the implementation of chatbots amplifies the project of rationality and automation in clinical practice and alters traditional decision-making practices based on epistemic probability and prudence. This article contributes to the discussion on the ethical challenges posed by chatbots from the perspective of healthcare professional ethics
Alternative medicine · Chatbot · Engineering ethics · Epistemology · Health care · Knowledge management · Medical law · Philosophy of medicine · Political science · Prudence · Rationality · Artificial Intelligence in Healthcare and Education · Computer Science · Engineering · Healthcare cost, quality, practices · Medicine · Mental Health and Psychiatry · Psychology · Artificial Intelligence
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| Unique citing works | 14 |
|---|---|
| Citations per year | 4,67 |
| Citation span | 2023 - 2026 (4) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 14 |