AI-driven public services and the privacy paradox
Do citizens really care about their privacy
Dados Bibliográficos
| ID | 21723393 |
|---|---|
| Autores | Jaap Willems (0000-0002-4439-3948, Institute for Public Management & Governance, Vienna University of Economics and Business, Vienna, Austria, autor correspondente), Moritz J Schmid (Institute for Public Management & Governance, Vienna University of Economics and Business, Vienna, Austria), Dieter Vanderelst (0000-0001-8049-5178, University of Cincinnati), Dominik Vogel (0000-0002-0145-7956, Universität Hamburg), Falk Ebinger (0000-0002-1861-5359, Institute for Public Management & Governance, Vienna University of Economics and Business, Vienna, Austria) |
| Ano | 2023 |
| Volume | 25 |
| Fascículo | 11 |
| Páginas | 2116-2134 |
| Data de publicação | 2023-11-02 |
| Peer Reviewed | Sim |
| Open Access | Sim |
| Tipo | ARTICLE |
| Periódico | Public Management Review (JOURNAL) |
| Identificadores do periódico | ISSN: 1471-9037 • E-ISSN: 1471-9045 |
| Editora | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/14719037.2022.2063934 |
| OpenAlex | W4224132328 |
| Idioma | EN |
| Citações recebidas | 43 |
| Referências citadas | 71 |
Based on privacy calculus theory, we derive hypotheses on the role of perceived usefulness and privacy risks of artificial intelligence (AI) in public services. In a representative vignette experiment (n = 1,048), we asked citizens whether they would download a mobile app to interact in an AI-driven public service. Despite general concerns about privacy, we find that citizens are not susceptible to the amount of personal information they must share, nor to a more anthropomorphic interface. Our results confirm the privacy paradox, which we frame in the literature on the government’s role to safeguard ethical principles, including citizens’ privacy
Business · Computer security · Download · Information privacy · Internet privacy · Personally identifiable information · Political science · Privacy by Design · Privacy law · Privacy policy · Public relations · Vignette · World Wide Web · Computer Science · Ethics and Social Impacts of AI · Privacy-Preserving Technologies in Data · Privacy, Security, and Data Protection · Psychology · Social Psychology
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| Obras citantes distintas | 43 |
|---|---|
| Citações por ano | 14,33 |
| Intervalo de citações | 2023 - 2026 (4) |
| Velocidade de citação | current |
| Altamente citado | Não |
| Tipos de citação | Neutras: 41 |