Ambiguity, appraisal, and affect
Examining the connections between goal perceptions, emotional labour, and exhaustion
Bibliographic Data
| ID | 21723858 |
|---|---|
| Authors | Randall S Davis (0000-0002-4442-7095, School of Management and Marketing, College of Business and Analytics, Southern Illinois University, Carbondale, IL, USA, corresponding author), Edmund C Stazyk (0000-0001-8269-8956, Department of Public Administration and Policy, University at Albany, State University of New York, Albany, NY, USA) |
| Year | 2022 |
| Volume | 24 |
| Issue | 10 |
| Pages | 1499-1520 |
| Publication date | 2022-10-03 |
| Open Access | No |
| Type | ARTICLE |
| Venue | Public Management Review (JOURNAL) |
| Journal identifiers | ISSN: 1471-9037 • E-ISSN: 1471-9045 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/14719037.2021.1909348 |
| OpenAlex | W3149202089 |
| Language | EN |
| Citations received | 8 |
| References cited | 73 |
Although public management scholars have examined the causes and consequences of goal ambiguity in public organizations, we know less about how goal perceptions intersect with emotional labour (EL) to shape attitudes in the public workplace. To address this gap, we draw from appraisal theory to examine the connection between goal perceptions and EL in U.S. government agencies. We then explore how these two concepts work in concert to shape one aspect of burnout, emotional exhaustion. Our evidence suggests that goal perceptions and EL interact such that goal characteristics appear more threatening under heavy emotional work demands
Ambiguity · Appraisal theory · Burnout · Cognition · Cognitive appraisal · Emotional exhaustion · Emotional labor · Perception · Political science · Public relations · Role conflict · Emotional Labor in Professions · Employment and Welfare Studies · Labor Movements and Unions · Psychology · Social Psychology
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Learning from public administration faculty
Exploring the impact of emotional labour on customer satisfaction in leisure tourism
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Testing a conservation of resources model of the dynamics of emotional labor.
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Aligning accountability arrangements for ambiguous goals
The Stressor-Emotion Model of Counterproductive Work Behavior
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Abusive supervision and work–family conflict
Emotional Labor and Burnout
The Managed Heart
Public-Sector Work Motivation
Weeding an Old Garden
Red-Tape and the Service Ethic
Women's Jobs, Men's Jobs
Gender and Emotional Labor in Public Organizations
Of Politics and Purpose
Can budget ambiguity crowd out intrinsic motivation? Longitudinal evidence from federal executive departments
Birds of a feather
Organizational goal ambiguity and senior public managers’ engagement
Toward better research on stress and coping
The measurement of experienced burnout
Goal Ambiguity and Organizational Performance in U.S. Federal Agencies
Goal Ambiguity in U.S. Federal Agencies
Accountability in the Public Sector
Bureaucracy and Democracy
Government Managers, Business Executives, and Organizational Commitment
Goal Setting in the Australian Public Service
Examining the Links between Senior Managers’ Engagement in Networked Environments and Goal and Role Ambiguity
A Conceptual Framework for Analysis of Goal Ambiguity in Public Organizations
Synthesizing the Implementation Literature
The Benefits of Bureaucracy
Galloping Elephants
Developing and Testing a New Goal Taxonomy
Setting the Table
Goal Clarity, Task Significance, and Performance
Connecting the Dots in Public Management
Public Management, Context, and Performance
Goals, Trust, Participation, and Feedback
The Role of Work Context in Work Motivation
Comparing Public and Private Organizations
How Do Perceived Political Environment and Administrative Reform Affect Employee Commitment
Organizational Goal Ambiguity and Job Satisfaction in the Public Sector
Conservation of resources
Building a practically useful theory of goal setting and task motivation
Job Burnout
Engineering Objects for Collaboration
| Citations per year | 1.6 |
|---|---|
| Citation span | 2021 - 2026 (6) |
| Highly cited | No |