Comunicação para uma sociedade inclusiva e plural

This article analyzes the perception of authenticity in diversity and inclusion campaigns developed by banking institutions, based on a focus group conducted with seven participants representing diverse client and employee profiles within the financial sector. The study was conducted in Spain in June 2024. The study adopts a qualitative and interpretive approach, grounded in the principles of inclusive communication and corporate social responsibility. The findings reveal a gap between advertising discourse and internal practices, highlighting ethical and communicational challenges in building a genuinely plural organizational culture. The study concludes that authenticity is a decisive factor for fostering institutional trust and reputation in the contemporary financial sector

Focus group · Plural · Qualitative research · Reputation · Advertising and Communication Studies · Corporate Identity and Reputation · Marketing and Advertising Strategies