Exploring the images of hospitality line-level employment

Hotel employees’ perceptions vs. the general public's perceptions

Bibliographic Data

ID21864622
AuthorsGalia Fuchs (0000-0003-3447-8478, Ben-Gurion University of the Negev), Arie Reichel (Ben-Gurion University of the Negev), Yaniv Poria (0000-0002-2988-0086, Ben-Gurion University of the Negev)
Year2021
Volume27
Pages2703
Publication date2021-03-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueEuropean Journal of Tourism Research (JOURNAL)
Journal identifiersISSN: 1994-7658 • E-ISSN: 1314-0817
PublisherVarna University of Management (PUBLISHER • BG)
DOI10.54055/ejtr.v27i.2123
OpenAlexW3118095818
LanguageEN
References cited7

The study explores, compares, and contrasts the image of line-level hotel employment and its underlying dimensions as held by the general public and by hotel employees. Additionally, this study clarifies the images of six specific line-level occupations. A quantitative research approach was adopted. The analysis included 302 hospitality employees and 273 participants representing the general public. The findings revealed that the image of line-level employment is a multifaceted concept, represented by eight factors that were further utilized for the identification of the employment image profiles of the combined two samples. Furthermore, the study found differences in images of six line-level occupations, indicating higher rankings provided by current hospitality employees. Managerial implications and suggestions for future research are presented

Business · Hospitality · Hospitality industry · Perception · Political science · Public relations · Sociology · Tourism · Job Satisfaction and Organizational Behavior · Mathematics · Psychology · Marketing

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Open DOIOpen Access