A Question of Design

Strategies for Embedding AI-Driven Tools into Journalistic Work Routines

Bibliographic Data

ID22010642
AuthorsMarisela Gutierrez Lopez (0000-0003-4115-1975, University of Bristol, corresponding author), Colin Porlezza (0000-0002-1400-5879, Università della Svizzera italiana), Glenda Cooper (0000-0003-2367-8626, City, University of London), Stephann Makri (0000-0002-5817-4893, City, University of London), Andrew Macfarlane (0000-0002-8057-0737, City, University of London), Sondess Missaoui (0000-0001-6259-8261, University of York)
Year2023
Volume11
Issue3
Pages484-503
Publication date2023-03-16
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueDigital Journalism (JOURNAL)
Journal identifiersISSN: 2167-0811 • E-ISSN: 2167-082X
PublisherInforma UK Limited (PUBLISHER • GB)
DOI10.1080/21670811.2022.2043759
OpenAlexW4221022701
LanguageEN
Citations received37
References cited57

With the promise of AI, the use of emerging technologies in journalism has gained momentum. However, the question of how such technologies can be interwoven with newsroom practices, values, routines, and socio-cultural experiences is often neglected. This article investigates the ways in which AI-driven tools are permeating newswork and design strategies for blending technological capabilities with editorial requirements. We followed a multi-method approach to investigate the deployment of AI in news production at two London newsrooms: (1) a design ethnography at the BBC with journalists and technologists, and (2) interviews with journalists at The Times.Our findings show that while journalists are generally open to try AI-driven technologies that benefit their work, technologists struggle to integrate them into journalistic workflows. The consensus was that human judgement is required to make complex decisions in journalism and that journalistic values should be prioritised in AI tool design. We claim that AI tools need to fit with professional practices and values in journalism in order to be fully accepted as an editorial tool. Embedding new technologies into journalistic workflows requires therefore a close collaboration between journalists and technologists, and a sociotechnical design that blends in work routines and values

Business · Citizen journalism · Emerging technologies · Engineering ethics · Journalism · Judgement · Knowledge management · Media studies · Political science · Sociology · Sociotechnical system · Software deployment · Software engineering · Workflow · World Wide Web · Computational and Text Analysis Methods · Computer Science · Engineering · Media Studies and Communication · Social Media and Politics · Artificial Intelligence

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