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Let’s Get Sociotechnical

A Design Perspective on Zero Energy Renovations

Bibliographic Data

ID22017897
AuthorsStella Boe (0000-0002-2242-2744, Delft University of Technology, corresponding author), Stella Boess
Year2022
Volume7
Issue2
Pages97-107
Publication date2022-04-28
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueUrban Planning (JOURNAL)
Journal identifiersISSN: 2183-7635 • E-ISSN: 2183-7635
PublisherCogitatio (PUBLISHER • PT)
DOI10.17645/up.v7i2.5107
OpenAlexW4225012627
LanguageEN
Citations received8
References cited33

The scaling up of zero energy (ZE) renovations contributes to the energy transition. Yet ZE renovations can be complex and error-prone in both process and outcome. This article draws on theory from sociotechnical design, participatory design, and inclusive design to analyse four recent case studies of ZE renovation/building in the Netherlands. The cases are studied using a mix of retrospective interviews and workshops, as well as ethnographic research. Three of the cases studied are ZE renovations of which two are recently completed and one is in progress, while the fourth case is a recently completed ZE new build. Three of the cases are social housing and one is mixed ownership. The research enquired into the situation of the project managers conducting the processes and also drew on resident experiences. The ZE renovation/builds are analysed as sociotechnical product-service systems (PSSs). The article evaluates how the use values, product values, and result values of these PSSs emerged from the processes. This perspective reveals issues with the usability of the PSSs, as well as with cost structures, technical tweaks, and maintenance agreements. Applying a design perspective provides starting points for co-learning strategies that could improve outcomes. Two example strategies that have potential in this regard are described, using demo dwellings and user manual as PSS prototypes in the early design phase. These and similar strategies could support the professionals in the field in creating successful ZE renovation/building processes

Knowledge management · Operations management · Participatory design · Process management · Sociology · Sociotechnical system · Usability · Computer Science · Engineering · Innovative Approaches in Technology and Social Development · Innovative Human-Technology Interaction · Sustainability and Climate Change Governance

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Unique citing works8
Citations per year2
Citation span2022 - 2026 (5)
Citation velocitycurrent
Highly citedNo
Citation typesNeutral: 8

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