The paradox of convenience
How information overload in mHealth apps leads to medical service overuse
Bibliographic Data
| ID | 22069348 |
|---|---|
| Authors | Lingling Zhong (Yangzhou University), Junwei Cao (0000-0002-7809-679X, Yangzhou University, corresponding author), Fengtao Xue (Yangzhou University) |
| Year | 2024 |
| Volume | 12 |
| Pages | 1408998-1408998 |
| Publication date | 2024-11-28 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Frontiers in Public Health (JOURNAL) |
| Journal identifiers | ISSN: 2296-2565 • E-ISSN: 2296-2565 |
| Publisher | Frontiers Media SA (PUBLISHER • CH) |
| DOI | 10.3389/fpubh.2024.1408998 |
| PMID | 39668954 |
| OpenAlex | W4404832811 |
| Language | EN |
| Citations received | 4 |
| References cited | 91 |
Background: Mobile health applications (mHealth) have become an indispensable tool in the healthcare industry to provide users with efficient and convenient health services. However, information overload has led to significant information overload problems in mHealth applications, which may further lead to overuse of medical services. Methods: The purpose of this study was to explore the relationship between information overload and overuse of medical services in mHealth applications through health belief model (HBM). Data were collected from 1,494 respondents who were sampled through a simple random approach. A structured questionnaire was used as the instrument for data collection from mobile APP users in Guangdong Province between February 4, 2024, and February 20, 2024. Structural equation modeling (SEM) was used to analyze the data to investigate the effects of information overload on users' perceived severity, susceptibility, treatment benefits, barriers, self-efficacy, and action cues, which further influence the overuse of health care services. Results: The study found that information overload significantly affected users' perceived severity, susceptibility, treatment benefits, barriers, self-efficacy, and action cues, and subsequently affected overuse of health care services. These results provide valuable insights for mHealth application developers, healthcare providers, and policy makers. Conclusion: This study highlights the importance of effectively managing information delivery in mHealth applications to reduce the risk of overuse of healthcare services. The study not only highlights the dark side of information overload in mHealth applications, but also provides a framework to understand and address the challenges associated with information overload and service overuse in the mHealth context
Business · Information overload · Internet privacy · mHealth · Psychological intervention · World Wide Web · Computer Science · Medicine · Mobile Health and mHealth Applications · Nursing · Technology Adoption and User Behaviour · Technology Use by Older Adults · Marketing
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| Unique citing works | 4 |
|---|---|
| Citations per year | 4 |
| Citation span | 2025 - 2026 (2) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 4 |