Factors determining the quality of health services provided to Covid-19 patients from the perspective of healthcare providers
Based on the Donabedian model
Bibliographic Data
| ID | 22070864 |
|---|---|
| Authors | Malihe Sadat Moayed (0000-0001-6732-3478, Baqiyatallah University of Medical Sciences), Robabe Khalili (0000-0003-4867-8569, Baqiyatallah University of Medical Sciences), Abbas Ebadi (0000-0002-2911-7005, Baqiyatallah University of Medical Sciences), Akram Parandeh (0000-0002-3054-1938, Baqiyatallah University of Medical Sciences, corresponding author) |
| Year | 2022 |
| Volume | 10 |
| Pages | 967431-967431 |
| Publication date | 2022-11-28 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Frontiers in Public Health (JOURNAL) |
| Journal identifiers | ISSN: 2296-2565 • E-ISSN: 2296-2565 |
| Publisher | Frontiers Media SA (PUBLISHER • CH) |
| DOI | 10.3389/fpubh.2022.967431 |
| PMID | 36518581 |
| OpenAlex | W4310266281 |
| Language | EN |
| Citations received | 1 |
| References cited | 34 |
Objectives: The present study aims to explain factors determining the quality of health services provided to COVID-19 patients from the perspective of healthcare providers based on the Donabedian model. Method: This qualitative study was conducted at a referral hospital on COVID-19 patients in Tehran, in 2020. The data were collected through individual and semi-structured interviews from 20 participants using the purposive sampling method. Besides, data analysis was conducted simultaneously using the directed content analysis method. Results: Data analysis results produced 850 primary codes in three predetermined categories of the Donabedian model, including the structure (organizational readiness and continuous training), the process (effective management and leadership, safe care, and comprehensive care measures) and outcomes (professional excellence, quantitative and qualitative improvements in hospital services, and acceptability of healthcare professionals). Conclusion: The results of this study can help managers better understand how a public health crisis affects the structure of organizations providing care and treatment, quality of treatment processes in the organization, and the consequences. In addition, this study can be used as a model for optimizing the structures and processes to improve outcomes
2019-20 coronavirus outbreak · Health care · Political science · Computer Science · COVID-19 and Mental Health · Employee Performance and Leadership · Medicine · Patient Satisfaction in Healthcare · Artificial Intelligence · Virology
Health equity and Covid-19
Judging interpretations
Employee adjustment and well-being in the era of Covid-19
Evaluating the Quality of Medical Care
Evaluating the Quality of Medical Care
Nurse Reports of Stressful Situations during the Covid-19 Pandemic
Challenges to manage pandemic of coronavirus disease (Covid-19) in Iran with a special situation
Promoting Quality through Evaluating the Process of Patient Care
Three Approaches to Qualitative Content Analysis
| Citations per year | 1 |
|---|---|
| Citation span | 2026 - 2026 (1) |
| Highly cited | No |