Civility behaviour training programme and its influence on staff nurse organisational citizenship
A quasi-experimental study
Bibliographic Data
| ID | 22081054 |
|---|---|
| Authors | Eman Mohamed El-Shahat, Eman Elshahat (Egyptian Atomic Energy Authority), Hemat Abdelazem Mostafa, Mona Mostafa Shazly (Ain Shams University) |
| Year | 2025 |
| Volume | 13 |
| Pages | 1555198-1555198 |
| Publication date | 2025-09-11 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Frontiers in Public Health (JOURNAL) |
| Journal identifiers | ISSN: 2296-2565 • E-ISSN: 2296-2565 |
| Publisher | Frontiers Media SA (PUBLISHER • CH) |
| DOI | 10.3389/fpubh.2025.1555198 |
| PMID | 41018756 |
| OpenAlex | W4414138026 |
| Language | EN |
| Citations received | 1 |
| References cited | 36 |
Background This study aimed to assess the influence of a civility behaviour training programme on organisational citizenship among nurses in the workplace and to explore various predictors of nurses’ knowledge, workplace civility behaviour, and organisational citizenship behaviour. Methods In 2023, a quasi-experimental study (one-group pre-test/post-test) was conducted. A convenience sample of 115 nurses was selected using the intervention method. The study was carried out at El-Sheikh Zayed Specialised Hospital, which is affiliated with the Ministry of Health and Population in Egypt. The self-administered questionnaires included (1) socio-demographic characteristics, (2) a questionnaire assessing nurses’ knowledge about civility behaviour, (3) a questionnaire assessing nurses’ levels of civility perception, and (4) a questionnaire assessing nurses’ levels of organisational citizenship behaviour (OCB) prior to the implementation of the training programme. Statistical analysis was performed using version 25 of SPSS. Results A total of 115 nurses were included, with a mean age of 36.24 ± 5.9 years; of them, 59.5% were men, and 55% had 5–10 years of experience. The chi-square test showed highly significant relationships between the citizenship behaviour of nurses and their educational level and attendance at training courses, with p -values <0.01**. Additionally, there were significant correlations between total knowledge, perception related to workplace civility behaviour, and citizenship behaviour at pre-intervention, post-intervention, and at 3 months follow-up. The correlation coefficients indicate strong positive relationships ( r = 0.569, r = 0.573, and r = 0.641) between perception and citizenship behaviour pre-intervention, post-intervention, and at the 3-month follow-up intervention, respectively. Conclusion The implementation of the civility behaviour training programme had a significant positive impact on the organisational citizenship behaviours of the staff nurses. In addition, the majority of staff nurses had a high perception of workplace civil behaviour and citizenship behaviour after the training programme
Citizenship · Civility · Incivility · Nursing staff · Perception · Staff management · Job Satisfaction and Organizational Behavior · Nursing education and management · Workplace Violence and Bullying
| Citations per year | 1 |
|---|---|
| Citation span | 2026 - 2026 (1) |
| Highly cited | No |