Experiences of Service-User Violence and Coping Strategies Employed During Social Work Service Delivery
Suggestions for Ensuring Social Workers’ Personal Safety
Bibliographic Data
| ID | 22097589 |
|---|---|
| Authors | Shingirayi Zimunya (University of South Africa), Assim Hashim Alpaslan (University of South Africa) |
| Year | 2022 |
| Volume | 58 |
| Issue | 1 |
| Publication date | 2022-01-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Social Work/Maatskaplike Werk (JOURNAL) |
| Journal identifiers | ISSN: 2312-7198 • E-ISSN: 0037-8054 |
| Publisher | Stellenbosch University (PUBLISHER • ZA) |
| DOI | 10.15270/58-1-996 |
| OpenAlex | W4293202878 |
| Language | EN |
| Citations received | 1 |
| References cited | 20 |
Workplace violence or incidents where social workers are abused, threatened or assaulted by service users in executing the duties related to their work is acknowledged as a serious concern and an occupational hazard in many countries. This type of violence directly and indirectly challenges social workers’ safety, health and wellbeing. In this article, emanating from a qualitative research project, 14 South African social workers’ experiences of service-user violence and their coping strategies employed during social work service delivery are reported, and suggestions for ensuring social workers’ personal safety are put forward
Business · Occupational safety and health · Political science · Psychiatry · Public relations · Service delivery framework · Elder Abuse and Neglect · Engineering · Medicine · Psychology · Social Work Education and Practice · Workplace Violence and Bullying · Social Work · Marketing
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Research Design
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| Citations per year | 1 |
|---|---|
| Citation span | 2025 - 2025 (1) |
| Highly cited | No |