The Effect of Organizational Justice and Emotional Intelligence on Service Quality through Organizational Citizenship Behavior

Bibliographic Data

ID22122141
AuthorsIlham Ashari (Hasanuddin University), Rakhmat Rakhmat (Hasanuddin University), Atta Irene Allorante (Hasanuddin University), Badu Ahmad (0000-0002-2561-8056, Hasanuddin University)
Year2020
Volume7
Issue2
Pages287
Publication date2020-03-20
Open AccessYes
TypeARTICLE
VenueInternational Journal of Multicultural and Multireligious Understanding (JOURNAL)
Journal identifiersISSN: 2364-5369 • E-ISSN: 2364-5369
PublisherMultidisciplinary Center (PUBLISHER)
DOI10.18415/ijmmu.v7i2.1494
OpenAlexW3011833164
LanguageEN
References cited4

Quality public services have many choices in a competitive environment, therefore organizations need to pay attention to details in organizational dynamics such as Organizational Justice and Emotional Intelligence. This research method is a quantitative research using analytic observational design and a cross-sectional approach. The population in this study were employees of the Makassar City Polombek Shipping Polytechnic with a total sample of 75 people. The results showed that organizational justice had a positive but not significant effect on the quality of service through Organizational Citizenship Behavior on the employees of the Barombong Shipping Polytechnic Makassar City and emotional intelligence had a positive but not significant effect on the quality of service through Organizational Citizenship Behavior on the Barombong Shipping Polytechnic employees in Makassar Makassar city

Business · Citizenship · Economic Justice · Emotional intelligence · Organizational citizenship behavior · Organizational commitment · Organizational justice · Political science · Politics · Population · Public relations · Service quality · Sociology · Employee Performance and Leadership · Employee Performance and Management · Psychology · Social Psychology · Marketing

Tools

Open DOIOpen Access