Influence of service quality, destination facilities, destination image, and satisfaction on tourist loyalty in Pasar Lama Chinatown, Tangerang City

Bibliographic Data

ID22190069
AuthorsRizal Ridolloh, R Rizal Ridolloh (Hasanuddin University), Musran Munizu (0000-0002-9687-3441, Hasanuddin University), Sabiha Alam (0009-0000-9670-8262), Syamsu Alam (0000-0002-4809-3299, Hasanuddin University), Fauziah Umar (0000-0001-7889-7514, Hasanuddin University), Omer Mohamed Taha Alkanan
Year2024
Volume8
Issue13
Pages9173
Publication date2024-11-13
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueJournal of Infrastructure Policy and Development (JOURNAL)
Journal identifiersISSN: 2572-7923 • E-ISSN: 2572-7931
PublisherEnPress Publisher (PUBLISHER)
DOI10.24294/jipd9173
OpenAlexW4404312740
LanguageEN

This study investigates the influence of service quality, destination facilities, destination image, and tourist satisfaction on tourist loyalty in the Pasar Lama Chinatown area of Tangerang City. Utilizing data from 400 respondents, the study employed structured questionnaires analyzed through descriptive statistics, reliability analysis, exploratory and confirmatory factor analysis, and structural equation modeling (SEM). The results reveal that service quality (β = 0.47, p

Advertising · Business · Chinatown · Destination Image · Destinations · Geography · Loyalty · Service quality · Tourism · Agriculture and Agroindustry Studies · Community-based Tourism Development and Sustainability · Consumer Behavior and Marketing Influence · Marketing

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Open DOIOpen Access