The Role of Work Environment in Shaping Job Satisfaction and Organizational Commitment in the Hospitality Sector
Bibliographic Data
| ID | 22197166 |
|---|---|
| Authors | Shrilekha Shrilekha (Mizoram University), Himanshu Bhusan Rout (0000-0002-9091-3465, Mizoram University), Himanshu Bhushan Rout |
| Year | 2024 |
| Volume | 5 |
| Issue | 1 |
| Publication date | 2024-01-31 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | ShodhKosh: Journal of Visual and Performing Arts (JOURNAL) |
| Journal identifiers | ISSN: 2582-7472 • E-ISSN: 2582-7472 |
| Publisher | Granthaalayah Publications and Printers (PUBLISHER • IN) |
| DOI | 10.29121/shodhkosh.v5.i1.2024.5118 |
| OpenAlex | W4410312487 |
| Language | EN |
| References cited | 6 |
This qualitative research investigates the critical role of the work environment in influencing job satisfaction and organizational commitment within the hospitality sector, focusing on international hotel chains. In light of increasing turnover rates and staff burnout in the service industry, this study explores how workplace elements—ranging from leadership style and peer support to physical infrastructure and wellbeing policies—affect employee morale and long-term engagement.Through detailed case studies of four globally recognized hotels— New Hotel Broadway, (Varanasi ), Hotel Castillo , (Varanasi ), The Diamond Hotel, (Varanasi) ,and Hotel HHI , Varanasi —the paper uncovers nuanced insights into employee experiences and perceptions of organizational culture. The thematic analysis highlights five core pillars that shape satisfaction and commitment: managerial support, work-life balance, peer relationships, recognition and growth, and environmental design. Findings underscore the importance of aligning HR policies with socio-emotional needs and organizational values. The study concludes with recommendations for enhancing employee-centric practices, offering a roadmap for leaders and policymakers in hospitality to build resilient, motivated, and committed teams
Affective events theory · Business · Business administration · Hospitality · Hospitality industry · Job attitude · Job performance · Job satisfaction · Organizational commitment · Political science · Public relations · Tourism · Employee Performance and Management · Engineering · Job Satisfaction and Organizational Behavior · Psychology · Social Psychology · Workplace Spirituality and Leadership
| Citation velocity | historical |
|---|---|
| Highly cited | No |