Assessing postgraduate students' awareness and usage of electronic library services
A case study of selected universities in Ghana
Bibliographic Data
| ID | 22203733 |
|---|---|
| Authors | Hamidu Baba (0009-0007-3450-5663, University of Ghana, corresponding author), Patience Emefa Dzandza (0000-0002-2378-6523, University of Ghana) |
| Year | 2026 |
| Volume | 13 |
| Pages | 102563 |
| Publication date | 2026-06-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Social Sciences & Humanities Open (JOURNAL) |
| Journal identifiers | ISSN: 2590-2911 • E-ISSN: 2590-2911 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.ssaho.2026.102563 |
| OpenAlex | W7131363048 |
| Language | EN |
| References cited | 39 |
Electronic services are being used by libraries as a means of providing enhanced library services. The level of awareness and use of e-services have recorded varied results across different studies. This study sought to investigate the awareness and use of e-services in two Ghanaian Universities using a quantitative technique. Using convenience sampling, 200 copies of questionnaires were distributed to the selected participants. With a response rate of 75%, the data analysed revealed a high rate of awareness of available resources, which positively correlated with a high usage rate and personal benefits gained from the use of e-services. It was, however, discovered that the means by which respondents received information about e-services was limited to library orientation and the library website. Information received through lecturers who could serve as advocates for such services was minimal. Libraries were encouraged to boost their existing marketing strategies by collaborating with faculty to increase awareness and use of the e-services they provide. • There is a high rate of awareness of e-services among postgraduate students. • Awareness positively correlates with postgraduate students' use of e-services. • Demographic variables do not predict awareness and use of e-services
Consumer Awareness · Data collection · Higher education · Information system · Information technology · Library Collection Development and Digital Resources · Library Science and Information Literacy · Web and Library Services
User Acceptance of Information Technology
Use of electronic resources in research and learning in a health sciences library in Ghana
The management and the usage of electronic resources in academic libraries
The effects of e-government evaluation, trust and the digital divide in the levels of e-government use in European countries
| Highly cited | No |
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