Fusing translanguaging with speaking technology in the hospitality industry
Improving English communicative competence
Bibliographic Data
| ID | 22206147 |
|---|---|
| Authors | Ervina CM Simatupang (0000-0002-4021-3532, Universitas Widyatama, corresponding author), Ida Zuraida Supri (0000-0003-0461-3851, Universitas Widyatama) |
| Year | 2024 |
| Volume | 10 |
| Pages | 101166 |
| Publication date | 2024-01-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Social Sciences & Humanities Open (JOURNAL) |
| Journal identifiers | ISSN: 2590-2911 • E-ISSN: 2590-2911 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.ssaho.2024.101166 |
| OpenAlex | W4403164758 |
| Language | EN |
| Citations received | 3 |
| References cited | 39 |
In response to the hospitality industry's critical need for staff with proficient English communicative skills, this study fused translanguaging with speaking technology in a 15-week training program aimed at enhancing English competence among hotel staff in Indonesia. Employing a sequential explanatory mixed-method approach, the research involved 47 international hotel staff members (55.32% male and 44.68% female) from various departments, examining their experiences with and perceptions of translanguaging practices. Data were collected through surveys, pre- and post-speaking tests for quantitative analysis, and narrative frames for qualitative insights. Both descriptive and inferential statistics analyzed the quantitative data, while thematic analysis was applied to the qualitative data. Findings indicated that incorporating Indonesian alongside English markedly improved training outcomes, as evidenced by strong positive participant feedback. Thematic analysis supported these results, highlighting increased confidence, better comprehension of complex concepts, and practical applications in the workplace. Despite challenges like difficulty in switching between languages and occasional confusion, the advantages, such as heightened motivation, faster understanding of materials, and respect for cultural diversity, significantly outweighed the drawbacks. The comparative analysis of the five key aspects of the training confirmed these benefits and the effectiveness of interactions. Moreover, notable enhancements in speaking scores, comprehension, fluency, pronunciation, and vocabulary in pre- and post-tests affirmed the program's success in boosting English communicative competence
Business · Communicative competence · Communicative language teaching · Language education · Linguistics · Pedagogy · Sociology · Translanguaging · EFL/ESL Teaching and Learning · Multilingual Education and Policy · Philosophy · Psychology · Second Language Learning and Teaching
Thematic analysis
Translanguaging Health
The Pedagogical Use of Gamification in English Vocabulary Training and Learning in Higher Education
Students’ perceptions and experiences of translanguaging pedagogy in teaching English for academic purposes in China
Language portraits going digital and multimodal
Empowering learners of English as an additional language
To Translanguage or Not to Translanguage? The Multilingual Practice in an Indonesian Efl Classroom
Among English, Indonesian and local language
Translanguaging practices of Chinese/English bilingual engineers’ communications in the workplace
Facilitating learners’ participation through classroom translanguaging
Multilingual interaction in chat rooms
Pedagogical translanguaging and teachers’ perceptions of anxiety
Integrating translanguaging pedagogy into Italian primary schools
Developing morphological awareness across languages
Experts’ views on the contribution of language awareness and translanguaging for minority language education
Translanguaging as an agentive pedagogy for multilingual learners
Pedagogical translanguaging
Studying Chinese language in higher education
Service quality and the training of employees
Antecedents and effects of students’ enjoyment and boredom in synchronous online English courses
Challenging the ‘Dual’
Translanguaging to Understand Language
Translanguaging and Literacies
Translanguaging as a Practical Theory of Language
| Citations per year | 3 |
|---|---|
| Citation span | 2025 - 2026 (2) |
| Highly cited | No |