Public Service Performance in Indonesia and Malaysia's Border Zones
A Case Study in Tarakan District, Indonesia
Bibliographic Data
| ID | 22237161 |
|---|---|
| Authors | Arkas Viddy Arkas Viddy, Arkas Viddy (Jakarta State Polytechnic), Besse Asniwati Besse Asniwati, Besse Asniwati (Universitas 17 Agustus 1945 Samarinda), Catur Hendratmo Catur Hendratmo, Catur Hendratmo (Universitas Borneo Tarakan), Andi Asrifan (0000-0002-9934-6129) |
| Year | 2023 |
| Volume | 5 |
| Issue | 12 |
| Pages | 146-154 |
| Publication date | 2023-12-25 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Humanities and Social Sciences Studies (JOURNAL) |
| Journal identifiers | ISSN: 2663-7197 • E-ISSN: 2663-7197 |
| Publisher | Al-Kindi Center for Research and Development (PUBLISHER) |
| DOI | 10.32996/jhsss.2023.5.12.17 |
| OpenAlex | W4390054536 |
| Language | EN |
| References cited | 3 |
The purpose of this study is to identify and explore the public service performance of Tarakan District, which is located in Border Zone Indonesia and Malaysia. Data was collected at West of Tarakan, East of Tarakan, and Centre of Tarakan using questionnaires based on public service indicators such as tangible, reliability, responsiveness, assurance, and empathy. The data was analyzed using the SPSS 25 version for validity and reliability test, while the SmartPLS 3.20 version was used to explore the relationship and effects among all variables. This study found that public service performance showed high satisfaction in Tarakan communities, which is influenced by the beneficial program and the level of importance of programs
Business · Empathy · Political science · Public relations · Public service · Structural equation modeling · Computer Science · Healthcare Quality and Satisfaction · Local Governance and Development · Psychology · Public Administration in Developing Nations · Social Psychology · Marketing
| Highly cited | No |
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