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Efficiency of emergency service for Covid-19 patients in Indonesia

Management system, public policies, and medical action

Dados Bibliográficos

ID22249709
AutoresLestari Makmuriana (Universitas Muhammadiyah Pontianak, autor correspondente), Ade Risna Sari (Tanjungpura University, autor correspondente), Moelisa Nogueyan (Deakin University, autor correspondente)
Ano2022
Volume6
Páginas87-101
Data de publicação2022-01-02
Peer ReviewedSim
Open AccessSim
TipoARTICLE
PeriódicoLinguistics and Culture Review (JOURNAL)
Identificadores do periódicoISSN: 2690-103X • E-ISSN: 2690-103X
EditoraScientific and Literature Open Access Publishing (PUBLISHER)
DOI10.21744/lingcure.v6ns4.2063
OpenAlexW4205679115
IdiomaEN
Referências citadas19

Since the implementation of physical distancing and Large-Scale Social Restrictions (PSBB) on March 20, 2020, there was a decrease in patients at Cicendo Eye Hospital as much as 67.9% from March to April 2020. Encouragement to the public to keep their distance, avoid crowds, and the advice to stay at home resulted in a flow the process of health care during the COVID-19 pandemic has changed, such as the implementation of standard precautions for all patients and ensure early identification and source control. The existence of COVID-19 policies in the form of screening, service procedures, and the changing flow of the service process is thought to also affect patient satisfaction and the quality of nursing services. To analyze the quality of nursing services during the COVID-19 pandemic at Cicendo Eye Hospital. Using the Importance Performance Analysis (IPA) method. Data collection is carried out in outpatient and inpatient settings. Cicendo Eye Hospital. Sources of data in the form of primary data through questionnaires Responsiveness, Assurance, Tangible, Empathy and Reliability (RATER) and secondary data in the form of patient satisfaction data and service quality in 2019

Business · Computer security · Crowds · Data collection · Geography · Medical emergency · Pandemic · Patient satisfaction · Service quality · Social distance · Sociology · Computer Science · Healthcare Quality and Satisfaction · Medicine · Nursing · Psychology

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Velocidade de citaçãohistorical
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