Is Maternal Healthcare Meeting Expectations in Agogo? A Critical Review of Service Satisfaction at Presbyterian Hospital, Akim North Municipality
Bibliographic Data
| ID | 22256955 |
|---|---|
| Authors | Alfred Ampomah Appiah (0009-0008-2809-3145, Kwame Nkrumah University of Science and Technology), Felicia Hannah Nyame (Presbyterian University, Ghana), Margaret Kessie (Pentecost University College), Angela Kwarteng (Kwame Nkrumah University of Science and Technology) |
| Year | 2025 |
| Volume | 6 |
| Issue | 14 |
| Pages | 3519 |
| Publication date | 2025-12-11 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | E-Journal of Humanities Arts and Social Sciences (JOURNAL) |
| Journal identifiers | ISSN: 2720-7722 • E-ISSN: 2720-7722 |
| Publisher | Noyam Publishers (PUBLISHER) |
| DOI | 10.38159/ehass.20256141 |
| OpenAlex | W4417251834 |
| Language | EN |
| References cited | 38 |
This study evaluates the quality of maternal healthcare services at Presbyterian Hospital, Agogo, following the implementation of quality improvement (QI) interventions. Using a mixed-methods approach, the research combines surveys of patients, review of patient records, and qualitative interviews and focus group discussions to assess satisfaction and clinical performance. The findings reveal high levels of patient satisfaction, with the majority rating their care positively and describing communication with providers as excellent. Clinical adherence to evidence-based practices was consistently strong, and most patients reported timely access to services. However, some inconsistencies remain, particularly related to delays, complications, and gaps in follow-up care. Despite these gains, infrastructural gaps, such as shortages in fetal monitoring equipment and sociocultural influences, continue to pose challenges. The study underscores that sustainable maternal health improvements require a holistic approach that addresses systemic resource shortages and sociocultural factors. Future strategies should combine infrastructural upgrades with culturally sensitive community engagement to foster trust and ensure long-term progress
Economic shortage · Focus group · Health care · Qualitative research · Sociocultural evolution · Sustainability · Global Maternal and Child Health · Maternal and Perinatal Health Interventions · Patient Satisfaction in Healthcare
| Citation velocity | historical |
|---|---|
| Highly cited | No |