The value of chaplains to healthcare systems

A qualitative study of the perspectives of executives, nurses, patients, and family members

Bibliographic Data

ID22310620
AuthorsShelly L Harris (0000-0002-6827-5487, AdventHealth Research Institute, AdventHealth, corresponding author), Martin Shaw (0000-0002-0614-5062, AdventHealth University)
Year2025
Volume31
Issue3
Pages183-200
Publication date2025-07-03
Peer ReviewedYes
Open AccessNo
TypeARTICLE
VenueJournal of Health Care Chaplaincy (JOURNAL)
Journal identifiersISSN: 0885-4726 • E-ISSN: 1528-6916
PublisherInforma UK Limited (PUBLISHER • GB)
DOI10.1080/08854726.2025.2481816
PMID40122132
OpenAlexW4408775947
LanguageEN
Citations received2
References cited56

Research to measure the value of chaplains is a burgeoning area of interest, as staffing decisions may be contingent on demonstrating a return on investment. Healthcare executives are often faced with difficult staffing decisions that require weighing the support of organizational mission with practical financial implications. This qualitative study utilized thematic analysis to present the perceptions of C-suite executives and two key constituencies - nurses and patients/family members - on the value of chaplains. Results indicate that all three groups value chaplains for their roles in providing support and comfort. Healthcare executives recognize the alignment of chaplains with organizational mission within a faith-based setting but also desire metrics that tie staffing to measurable outcomes. Other organizations exploring chaplain staffing and return on investment may benefit from using mixed-methods research to inform their decision-making

Business · Health care · Management · Political science · Public relations · Qualitative research · Return on investment · Sociology · Staffing · Thematic analysis · Biblical Studies and Interpretation · Medicine · Nursing · Psychology · Religion, Society, and Development · Religion, Spirituality, and Psychology

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