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Resumo

In consumer research, the relationship between memory work and forgetting remains largely unexplored, and the 'forgetful' role that souvenirs can play in remembering is misunderstood, even denigrated. The present study explores the connections between memory work, forgetting, and material culture. Drawing on contemporary material culture studies, it offers a reflection on the memory practices of New Yorkers in the wake of the terrorist attacks on the World Trade Center on September 11, 2001. Based on ethnographic research conducted in New York City, it provides evidence that remembering and forgetting can coexist and interconnect in complex ways. Uncovering the mechanics of forgetting in memory practices with souvenirs, it takes the research on memory and material culture beyond the semiotic analysis of signs and symbols, and shows that souvenirs can play a fundamental role in the process of obliterating and/or compartmentalizing aspects of past experiences. Although it may be true that New Yorkers—especially those who personally experienced 9/11—have no need of souvenirs to remember, many of them have memory practices that involve using souvenirs to forget.

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