Changing faces
Nurses as Emotional Jugglers
Bibliographic Data
| ID | 2248588 |
|---|---|
| Authors | Sharon C Bolton (0009-0004-9938-5381, Lancaster University, corresponding author), Sharon Bolton (0000-0001-9224-7569) |
| Year | 2001 |
| Volume | 23 |
| Issue | 1 |
| Pages | 85-100 |
| Publication date | 2001-01-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Sociology of Health & Illness (JOURNAL) |
| Journal identifiers | ISSN: 0141-9889 • E-ISSN: 1467-9566 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/1467-9566.00242 |
| OpenAlex | W1988371659 |
| Language | EN |
| Citations received | 69 |
| References cited | 18 |
Nursing has long been distinguished as an occupation requiring extensive amounts of 'emotion work'. Various studies highlight the importance of a nurse's ability to manage emotion and present the desired demeanour in a number of health care settings. This paper adds to the existing understanding of the emotional elements of nursing work and proposes that Goffman's (1959, 1961, 1967) insights into the 'presentation of self' may be a useful approach to recognising a nurse's ability to present many 'faces'. Set against the backdrop of structural changes affecting the British public sector services, and using qualitative data collected from a group of nurses working in a National Health Service trust hospital, it will be shown how nurses are able to juggle the emotional demands made of them whilst still presenting an acceptable face
Emotion work · Emotional labor · Face (sociological concept · Presentation (obstetrics · Set (abstract data type · Sociology · Work (physics · Applied Psychology · Computer Science · Emotional Labor in Professions · Emotions and Moral Behavior · Language, Discourse, Communication Strategies · Medicine · Nursing · Psychology · Social Psychology
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| Unique citing works | 69 |
|---|---|
| Citations per year | 3 |
| Citation span | 2003 - 2026 (24) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 68 |