The Inevitability of Client Alienation
A Counter Argument
Bibliographic Data
| ID | 2275766 |
|---|---|
| Authors | Frank Tripi (California State College, Stanislaus), Frank J Tripi (California State University, Stanislaus, corresponding author) |
| Year | 1974 |
| Volume | 15 |
| Issue | 3 |
| Pages | 432-441 |
| Publication date | 1974-06-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Sociological Quarterly (JOURNAL) |
| Journal identifiers | ISSN: 0038-0253 • E-ISSN: 1533-8525 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1111/j.1533-8525.1974.tb00904.x |
| OpenAlex | W1966900406 |
| Language | EN |
| References cited | 7 |
We argue that earlier characterizations of clients are inadequate in considering the complexities of organizational-client relations. Some writers assume that client alienation is an inevitable outcome of certain types of bureaucratic structures (e.g., welfare). We show that in the face of large service organizations, some clients fail to experience significant amounts of alienation by forcing organizations to vacate traditional bureaucratic forms and processes. The lack of alienation is accounted for by clients' expertise, political organization, and their access to bureaucracy
Alienation · Argument (complex analysis) · Bureaucracy · Business · Economics · Forcing (mathematics) · Political science · Politics · Positive economics · Public relations · Service (business) · Sociology · Law · Management and Organizational Studies · Marketing · Psychology · Social Psychology · Weber, Simmel, Sociological Theory
| Highly cited | No |
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