India and Its Maturing BPO IT Sector
Bibliographic Data
| ID | 2308153 |
|---|---|
| Authors | Faizal Bin Yahya (National University of Singapore, Republic of Singapore) |
| Year | 2012 |
| Volume | 47 |
| Issue | 6 |
| Pages | 620-633 |
| Publication date | 2012-12-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Asian and African Studies (JOURNAL) |
| Journal identifiers | ISSN: 0021-9096 • E-ISSN: 1745-2538 |
| Publisher | SAGE Publications Inc (PUBLISHER) |
| DOI | 10.1177/0021909611426236 |
| OpenAlex | W2131623728 |
| Language | EN |
| References cited | 4 |
Business process outsourcing (BPO) has become a key component of any global business model. One of the main BPO hubs in the world is India with its large pool of relatively-skilled human capital and lower wages. However, the BPO industry in India is maturing and facing constraints and challenges to further expansion. Some of these constraints include lack of employable talent, social norms, increasing operational cost and breaches of security in handling clients' confidential data. This paper aims to examine Indian BPO companies' aim to mitigate and resolve these constraints to growth. Some of the possible solutions to tightening labour market and increasing operational costs included recruitment and relocating BPO companies to tier two and three cities
Business · Commerce · Computer security · Confidentiality · Industrial organization · Outsourcing · Indian Economic and Social Development · Innovation and Knowledge Management · Outsourcing and Supply Chain Management · Marketing
| Citation velocity | historical |
|---|---|
| Highly cited | No |